Sr. Consumer Lending Specialist

Job Responsibilities

• Deliver exceptional customer experiences while managing complex loan portfolios
• Provide financial solutions aligned with customer goals and needs
• Champion customer relationships to achieve strong portfolio growth and retention
• Lead community marketing initiatives by developing strategic partnerships and executing targeted outreach programs
• Serve as a subject matter expert, sharing best practices and mentoring colleagues
• Exemplify company core values through professional excellence and effective handling of customer relationships

Education & Experience

• High School Diploma or equivalent required; some college preferred
• Demonstrated track record of high performance in sales and/or customer service, with proven success in meeting or exceeding goals
• Minimum of 3-5 years of proven achievement in one or more of the following areas: sales, retail, banking, or collections, with documented results in customer relationship management and revenue growth

Knowledge

• Strong math skills, including the ability to count cash
• Professional verbal communication by phone and in person
• Able to read, write, evaluate, and apply complex and detailed information
• Able to work alone on occasion
• Able to interact professionally and exhibit appropriate social skills
• Able to negotiate payment terms and effectively communicate loan requirements
• Able to understand and ensure compliance with policies, procedures, and laws governing our industry/business and employees
• Able to use computer programs required to process customer transactions
• Able to follow procedures in the normal course of business
• Able to develop and maintain business relationships

Physical Requirements

• Standing for long periods of time
• Sitting occasionally
• Walking
• Bending
• Squatting
• Kneeling
• Pushing/pulling
• Reaching
• Twisting
• Frequent lifting of less than 10 lbs.
• Occasional lifting of up to 20 lbs.
• Driving and having access during the workday to an insured and reliable transportation in order to complete tasks including, but not limited to, banking, marketing, and providing staffing coverage within the division
• Exposure to outdoors limited to elements that the ordinary person would be exposed to at that time
• Typing
• Data entry
• Grasping
• Transferring items between hands and/or to another person or receptacle
• Housekeeping/cleaning (vacuuming, dusting, cleaning windows, bathroom, etc., including exposure to cleaning chemicals)
• Use of office equipment to include computers
• Ability to travel to, be physically present at, and complete the physical requirements of the position at any branch within the division (distance varies by division)

Competencies

• Sales & Customer Excellence
• Results & Accountability
• Leadership, Coaching & Development
• Adaptability & Growth Mindset
• Digital & Future Readiness

Other

• Must have a valid driver’s license and access to insured, reliable transportation
• Ability to travel within division for marketing, staffing, special events, and banking responsibilities
• Attire - The Company offers employees the option of wearing, polos, blouses, collared shirts, sweaters or other professional attire with slacks or jeans and appropriate shoes. Employees should dress accordingly to their business
• Must be 18 (except in AL where the age requirement is 19), eligible to work in the USA, and able to successfully complete all post offer screens, including a criminal background check and Motor Vehicle Report (MVR)
• Regular and punctual attendance is required
• Schedules may be changed as needed to accommodate business needs
• Overtime may be required
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability
• Requisition ID: 46222