Sr. Consumer Lending Specialist

Position Summary

The Senior Consumer Lending Sales Specialist (Sr. CLSS) is a performance-based, hands-on role that drives exceptional customer service while exceeding individual and branch sales goals.

Job Responsibility

• Customer Service
• Sell and market financial solutions to customers
• Manage complex loan portfolios
• Provide exceptional customer experiences
• Lead community marketing initiatives
• Champion customer relationships
• Sales, Marketing & Customer Acquisition
• Surpass sales goals
• Develop strategic partnerships
• Execute targeted outreach programs
• Drive sustainable growth
• Share best practices and mentor colleagues
• Operations & Compliance
• Meet branch financial objectives
• Show expert knowledge of company policies and regulations
• Maintain highest standards in cash controls and security
• Achieve superior results in collection activities
• Team Collaboration
• Model professional behavior and handle customer relationships
• Participate in branch strategic initiatives
• Recommend process improvements

Education & Experience

• Required: High School Diploma or equivalent
• Preferred: Some college
• Experience: Minimum of 3-5 years in sales, retail, banking, or collections

Knowledge

• Strong math skills
• Professional verbal communication
• Ability to read, write, evaluate, and apply complex information
• Ability to work alone and interact professionally
• Ability to negotiate payment terms and communicate loan requirements
• Ability to understand and comply with industry policies and laws
• Computer program proficiency
• Follow procedures in the normal course of business
• Develop and maintain business relationships

Physical Requirements

• Standing for long periods of time
• Sitting occasionally
• Walking
• Bending, squatting, kneeling, pushing/pulling, reaching, twisting
• Frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.
• Driving and having access to insured and reliable transportation
• Exposure to outdoor elements
• Typing, data entry, grasping, transferring items, housekeeping/cleaning, use of office equipment
• Ability to travel to, be physically present at, and complete the physical requirements of the position at any branch within the division

Competencies

• Sales & Customer Excellence
• Results & Accountability
• Leadership, Coaching & Development
• Adaptability & Growth Mindset
• Digital & Future Readiness
• Travel

Other

• Must be 18 (except in AL where the age requirement is 19)
• Eligible to work in the USA
• Able to successfully complete all post-offer screens, including a criminal background check and Motor Vehicle Report (MVR)