Sr. Consumer insights manager, XCM, XCM Insights

About the role

This role requires an individual with excellent data insights, writing skills, and experience managing suppliers. A successful candidate will have the ability to work with vendors, data sheets, and ensure mechanisms provide robust, trendable data that can be used for marketing campaign measurement. The candidate will have a passion for the Amazon and Prime brands, be comfortable with data and analytics, be a self-starter comfortable with ambiguity, demonstrate strong attention to detail, and thrive in a fast-paced, entrepreneurial environment. The role is driven by a desire to be the voice of our customers to leadership.

Responsibilities

• Migrate custom RBT Pulse survey (snapshot tracking in 2 locales) to continuous (daily) tracking.
• Design work plans with vendors and internal engineering teams to onboard data.
• Run basic statistical analysis (e.g., statistical testing, diff-on-diff) on results to identify differences.
• Write initial drafts of reports.
• Support ad-hoc requests regarding brand performance.
• Manage survey operations and vendor relationships.

Requirements

• 6+ years of professional non-internship marketing experience.
• Product management experience.
• Vendor management experience.
• Significant experience in brand tracker management covering multiple countries.
• Experience authoring research reports.
• Experience using data and metrics to drive improvements.
• Experience with Excel or Tableau (data manipulation, macros, charts, and pivot tables).
• Experience building, executing, and scaling cross-functional marketing programs.
• Experience communicating results to senior leadership.

Skills

• Must Have:
  • Basic understanding of statistics (e.g., correlations, statistical testing).
  • Advanced Office skills (Excel, Word, and PowerPoint).
• Nice to Have:
  • Experience in research across countries.
  • Advanced understanding of statistics (e.g., regressions, modeling).
  • Familiarity with the Amazon Quick platform.

About the Team

XCM Insights (XCMI) is Amazon's global brand and advertising research team. We measure how customers perceive the Amazon brand across 24+ countries worldwide — from the US, UK, Germany, and Japan to growing marketplaces across Europe, the Middle East, and Asia-Pacific. Our brand tracking, campaign measurement, and creative testing directly inform marketing strategy at the highest levels of the company. Team members gain exposure to diverse consumer landscapes and cross-cultural research challenges at a scale few organizations can offer.

Pay

USA, WA, Seattle - $125,400.00 - $169,600.00 USD annually.

Benefits

Amazon offers comprehensive benefits including:

• Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, and optional supplemental life plans).
• Employee Assistance Program (EAP) and Mental Health Support.
• Medical Advice Line and Flexible Spending Accounts.
• Adoption and Surrogacy Reimbursement coverage.
• 401(k) matching.
• Paid time off and parental leave.
• Sign-on payments and restricted stock units (RSUs).