Sr. Configuration Center Technician (Req #1293)

About the role

Candidates must be located in or near Chandler, Arizona with the willingness to work on-site 5 days a week.

Responsibilities

• Follow detailed specifications for the setup, configuration and testing of customer equipment
• Set up a variety of equipment types for configuration and testing (including PCs, peripheral equipment, servers and network equipment)
• Configure customer equipment as appropriate to projects
• Complete customer configuration check-off lists to ensure 100% accuracy of configured devices and shipments
• Track and record inventory required for projects
• Prepare configured equipment for shipment
• Data management involving configuration status, schedules and project deliverables
• Absorb as needed with the daily maintenance, clean-up and organization of the Configuration Lab including lifting and packaging of boxes
• Limited Field Technician support may be required for installation, training, scope definition, or as back up for the project team resources. Occasional travel may be required.
• Develop a thorough understanding of the customer's configuration process which may involve professionally interfacing directly with customers to gather configuration information as needed
• Document and troubleshoot vendor equipment exceptions (DOA and damaged)
• Participate in project-related meetings as needed
• Absorb with job status reporting via Microsoft Office and other Bailiwick tools
• Contribute to process documentation

Customer and Vendor Interface and Communication

• Effectively communicates throughout the organization
• Takes direction accurately and provide constructive feedback when appropriate

Communication

• Establish and maintain interpersonal relationships - developing constructive and cooperative working relationships with others, and maintaining them over time:
• Project Teams
• Warehouse Department

Qualifications

• Bachelor’s Degree or equivalent related experience
• Strong troubleshooting skills and knowledge of various operating systems, including Microsoft Windows Server, Linux, and VMware Hypervisor
• Basic PC troubleshooting skills and knowledge of various Microsoft operating systems
• Exposure to technical (LAN/WAN) environments and understanding of basic terminology and functions
• Experience with rack and stack, labeling, and cabling is required
• Configuration Lab experience a plus
• Field installation experience involving low voltage infrastructure a plus
• Proficiency in the Microsoft Suite tools
• Physically able to lift PCs, servers, peripherals and network equipment
• Ability to communicate effectively across multiple departments
• Ability to accurately track, troubleshoot and problem solve
• Enthusiastic with exceptional organizational skills
• LAN / WAN certifications a plus
• Microsoft Certifications a plus
• CCNA or other related certifications a plus

Position Specifics

The initial base salary range for this position is expected to be between $28.90 and $36.05 hourly. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to base salary, our compensation package may include other components such as commissions and discretionary bonuses.

ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

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