Sr. Community Programs Manager
About the role
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr. Community Programs Manager based in United States. This role leads the day-to-day programs and experiences that keep a large, diverse community of independent marketers engaged, prepared, and connected to opportunities. You’ll translate community strategy into scalable, human-centered programs across engagement, talent readiness, platform experience, and talent intelligence. The position combines hands-on program operations with cross-functional collaboration across Product, Data, Marketing, Client Experience, and Business Development. You’ll use engagement data and member insights to refine communications, strengthen talent readiness, and identify opportunities for improvement. The role also oversees cohort-based learning programs, community platform operations, credentialing, and re-engagement initiatives. Success requires balancing thoughtful member experiences with automation-first processes that can scale efficiently. This is a full-time, fully remote opportunity for a highly organized community leader who thrives in fast-moving environments.
Responsibilities
- Own and continuously improve the community journey, including onboarding, communications, engagement touchpoints, and member-facing messaging.
- Maintain a consistent community voice and high-quality experience across communication channels and engagement programs.
- Manage tiered engagement, segmentation accuracy, nurture journeys, and re-engagement campaigns while monitoring talent progression and signal freshness.
- Oversee the community platform and support transitions away from legacy tools while maintaining continuity for members.
- Partner with Marketing on demand-aligned content, audience context, communication calendars, and campaign execution.
- Manage the existing support model by triaging unresolved cases, identifying recurring issues, and routing persistent gaps to the