Sr. Community Manager

Job Summary

This position is responsible for the day-to-day operations of a 420 unit high-rise. We are seeking a highly skilled and experienced Senior Property Manager with a strong background in lease up management.

Responsibilities

• Develop and implement comprehensive lease up strategies for newly developed properties.
• Conduct market research to identify target demographics and refine marketing efforts accordingly.
• Collaborate with marketing teams to create effective advertising campaigns.
• Oversee the entire leasing process, from prospect identification to lease signing.
• Implement effective outreach and networking strategies to attract qualified residents.
• Conduct property tours and showcase the unique features and benefits of the property.
• Stay informed about local market trends, competitor activities, and demographic shifts.
• Analyze market data to make informed decisions on rental rates, concessions, and lease terms.
• Lead and manage a team of leasing professionals, ensuring they are equipped with the necessary skills to meet leasing goals.
• Provide ongoing training and support to enhance team performance.
• Foster positive relationships with residents, addressing concerns promptly and ensuring high levels of tenant satisfaction.
• Ensure compliance with local, state, and federal regulations related to property management and leasing.
• Monitor and analyze financial performance, identifying areas for improvement and cost-saving opportunities.
• Develop and manage budgets for properties, ensuring financial performance aligns with market standards.
• Implement effective cost-control measures while maintaining a premium level of service.
• Foster a culture of excellence, attention to detail, and commitment to client satisfaction.
• Develop, write and implement a sales and marketing plan that effectively maximizes rental income and results in high occupancy and competitive pricing through the leasing staff and personal efforts.
• Implement or direct implementation of all policies and procedures as outlined in the company policies and procedures manual.
• Ensure compliance by employees supervised as necessary.
• Ensure that all physical aspects of the property are at all times fully functional and in an attractive condition, and that all vacant units are kept ready for occupancy.
• Inspect grounds, building and apartment units on a regular basis.
• Identify and implement creative programs to increase the property's value and improve services to residents.
• Prepare marketing data reports as required.
• Prepare all lease related paperwork in an accurate and timely manner.
• Be able to explain all lease documents to new and existing residents.
• Ensure all documents are completed prior to resident move-in.
• Follow established policy and procedures in the qualification, screening and acceptance of applicants for residency.
• Identify and analyze problems and potential problems. Develop and implement decisions that help the property achieve the owner's objectives and that are consistent with management company's policies and procedures.
• Plan and organize present and forecast workloads.
• Effectively disseminate all information and instructions necessary for others, including supervisors, peers and subordinates to do their work.
• Advise employees on a regular basis how they are performing their specific job.
• Be observant for any problem that could be a hazard or potentially dangerous situation for residents, staff, guests and the public.

Qualifications

• Minimum of 5 years of experience in property management, with a focus on lease up activities.
• Proven success in achieving high occupancy rates and meeting leasing goals.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• In-depth knowledge of local real estate markets and leasing trends.
• Exceptional interpersonal and communication skills with a client-centric approach.
• Strong financial acumen and experience managing luxury property budgets.
• Requires knowledge of on-site maintenance requirements including dealing with vendors and contractors.
• Yardi and/or other management software knowledge highly preferred.
• High Proficiency in using Microsoft Office apps including; Outlook, Word, Excel, PowerPoint, OneNote & OneDrive/SharePoint.
• Experience with collaboration apps including Teams, Zoom & WebEx.
• Experience with Apple iOS devices.