Sr. Community Manager
About the role
The Senior Community Manager manages all aspects of the community association, acting as an advisor to the Board of Directors, homeowners, and vendors. Independent judgment and discretion are consistently used when advising directors, instructing vendors, and verifying work completed. This position manages several communities, which will involve utilizing the resources within different departments throughout the company, as well as conducting business and completing projects, on behalf of the Board of Directors and/or Association Committees.
Job Responsibilities
Financial: Responsible for association fiscal management including financial statement review and comprehension. Develop and prepare appropriate annual draft budget for Board of Director approval, implement and manage in accordance with the budget. Manage association accounting needs including payment of invoices in accordance with Standards of Operations, audit, tax payments, budget, and delinquency monitoring. Manage and submit charge backs for assigned associations on a regular basis in accordance with the management contract. Ensure timely deposit of all checks received on behalf of the Association.
Legal/Compliance: Ensure all civil code and legal document requirements are met, and association remains in compliance. Manage association insurance coverage and needs to ensure adequate and consistent coverage. Serve as a liaison to association counsel, and recommend when client should contact counsel, and/or file a matter in small claims court. Attend and exhibit leadership in industry functions.
Attendance at small claims court and/or superior court may be required. Educate board members on changes to legislation that impact their association. Responsible for all aspects of the annual meeting/election process. Track and ensure requirements are met for processing CA Secretary of State Filings.
Communication: Act as an interface between the Board of Directors and the community. Coordinate, attend, and have oversight of all client and board meetings. Create agendas, board packets, and other correspondence, for board and committee meetings in accordance with company procedures. Responsible for all board meeting follow-up, minutes, and correspondence. Receive and review client communication. Manage all deadlines and updates in the FirstService Residential Connect Database. Manage and oversee vendor relations. Manage RFP processes, create and analyze comparison spreadsheets, and provide recommendations as appropriate to the Board of Directors. Provide content for community websites and newsletters as directed by the Board.
Responsible for all association files in accordance with company standardized hard copy and electronic system policies, or client document retention policy. Responsible for the quality of the work product presented to the client, regardless of whether it’s produced by another department or Associate. Conduct all walkthroughs (Landscape, Violation, Architectural Review and Turnover, Work Order verification) and complete appropriate follow-up tasks.
Culture/Other: Retain to the association of clients assigned to be managed. Foster team building among all FirstService Residential Associates and Departments. Effectively use company tools and resources, including Assistant Community Manager and Community Design and Review Representative, Call Center, and Accounting Staff in accomplishing daily tasks in an efficient, and respectful manners. Consult and use industry expertise to provide recommendations to the Board of Directors, for the betterment of the community. Attend and exhibit leadership in industry functions.
Skills & Qualifications
Excellent customer service and relationship building background/skills.
Demonstrate effective communication skills consisting of oral, written, and listening skills with the ability to draft, coordinate, and make presentations in a board meeting setting and a large audience.
Collaborative decision-making and problem-solving skills.
Ability to read and understand financial statements, budgets, and the ability to explain concepts to a larger audience, particularly the Board of Directors.
CMCA certification is required.
Ability to draft correspondence and reports along with responding to inquiries and client concerns effectively, efficiently, and independently.
Demonstrate strong organizational skills and time management abilities while working in a fast-paced, multitasking environment.
Set and communicate deadlines and follow through on tasks for homeowners, committees and the Board of Directors.
Education & Experience
Four-year college degree preferred, or comparable business experience.
CMCA certification is required.
Physical Requirements & Working Environment
Must be able to lift 25 lbs.
Must be able to sit for extended periods of time.
Must have finger dexterity for typing/using a keyboard.
Talking and hearing occur continuously in the process of communicating with guests, supervisors, vendors and our clients.
Valid California Driver’s License and State mandated vehicle insurance, and registration.
Ability to walk extensive slope and/or flat association areas and visually review landscape, building areas, recreation facilities, parks, etc. to ensure proper maintenance.
Ability to work late into evenings as required for board meeting attendance.
Hours over and above normal office hours will occur, including evenings, holidays, and some weekends.
Schedule
Schedule is subject to change based on business needs.
Supervisory Responsibilities
May directly supervise on-site staff, consisting of full-time, part-time, and seasonal associates.
Tools & Equipment Used
General office equipment.