Sr. Community Manager

About the role

Under general direction, the Community Manager (CM) is responsible for maintaining The Thrive Experience and White Glove standard by providing quality assurance in every aspect of the community, supporting and executing The Company’s strategies related to Community Management operations by directing the team members on the assigned apartment community(ies), and by implementing the policies, procedures, and practices that enable each community to meet and exceed budgeted financial goals and achieve operational performance objectives. This includes, but is not limited to, developing and executing community budgets, hiring and developing Community Management team members, resident relations, community maintenance, rent collection, reporting, resident improvement activities and managing general leasing and renewal activities in the spirit of creating an engaging resident experience that is focused on improving residents’ lives and their communities.

Responsibilities

• Leads, manages, and holds accountable, directs and develops assigned communities’ Management, Experience, and Maintenance teams
• Facilitate meetings and maintain communications/relationships with clients, vendors and internal team members
• Coordinate Community Management functions
• Provide prompt and superior customer service to all residents, prospective residents, visitors and vendors
• Assist in the performance of due diligence for prospective acquisitions or dispositions
• Serve as a hiring manager and participates in interviews, hiring decisions, onboarding and oversees direct team's performance including employee development; also participates with development team member level training programs
• Oversees marketing, leasing campaigns and renewal programs as directed by company standards
• Coordinates and manages the resolution of all resident related customer service issues, and when necessary, meets directly with residents to resolve issues
• Oversees community and resident files, general leasing and renewal activities, and rent collection
• Oversees the development of community operating budgets and strategic planning for assigned communities
• Monitors all purchases and expenses to ensure cost effectiveness and that communities operate within approved budgets
• Reviews weekly operating reports, financial statements and payables to ensure financial performance goals are attained
• Submits routine and requested reports on matters pertaining to the operational forecasts and financial performance of the community, site appearance, community audits, and marketing or traffic related activities
• Suggests all plans and promotions involving rent increases, lease terms, and concessions
• Reviews and approves submitted paperwork from field operations including, but not limited to, hours worked by team members, purchase orders, contracts and purchase card transactions
• Create individual development plans for themselves and their respective team members
• Continuously recommend, develop and execute additional training for Community Management team members to benefit the apartment communities proactively and on an as needed basis
• Ensures compliance with community condition and quality standards
• Ensure team completes work in accordance with all rental regulatory and contractual agreements along with all company policies/procedures and governmental compliance requirements
• Works in conjunction with the Community Maintenance Manager to implement and execute a preventative maintenance program to ensure structural, physical appearance, equipment and safety issues are addressed and corrective actions are immediately implemented, if needed
• Works in conjunction with Director of Commercial Management for collaboration on all parking, utilities and commercial spaces
• Coordinates with construction regarding warranties, quality assurance and renovations to identify capital improvement projects for all apartments and ensure proper funds are budgeted
• Performs other related duties as required and assigned

Requirements

• Strong sense of responsibility, ownership and accountability
• Strong knowledge to adhere to applicable federal, state and city regulations involving Fair Housing, health and safety policies and procedures and other aspects of residential, multi-family community management
• Financial analysis skills, forecasting and projections skills and ability to manage operations within approved annual budget
• Detailed knowledge of the eviction process, and applicable state & federal laws pertaining to it
• Ability to work independently and in a team environment
• Strong customer service skills
• Strong attention to detail, accuracy, strong organizational, multi-tasking, planning and time management skills
• Strong leadership skills and the ability to develop, train, and motivate others
• Ability to adhere and ensure all safety policies and procedures are followed by all
• Excellent interpersonal skills including strong verbal and written communication skills
• Positive, get the job done attitude
• Flexibility and ability to work in a fast paced, dynamic environment with changing priorities; ability to regularly work outside of normal business hours to meet deadlines if necessary
• Strong sense of urgency and the ability to work well under pressure, emergencies and time sensitive situations
• Ability to troubleshoot problems and devise creative solutions
• Knowledge or the ability to learn community management softwares in a timely manner

Skills, Education And Experience

• High school degree or equivalent required; bachelor’s degree in Community Management, Real Estate, Business Administration or a related field preferred
• At least two (2) to four (4) years of related community management experience with multi-family/residential community
• At least one (1) to two (2) years of experience leading a team
• Experience with community management software systems and Microsoft Office® preferred
• CAM® or CAPS® preferred

Direct Reports

• Customer Experience Associates, Assistant Community Managers and Community Maintenance Managers within your assigned community(ies)

Benefits

• Full-time, on-site work, bi-weekly pay schedule
• Bonus eligible
• Health, dental and vision insurances
• 401K with match
• Generous PTO
• Yearly bonuses
• Apartment discounts
• Free gym membership