Sr. Collections Analyst

About the Role

A Senior Collections Analyst at Doble Engineering drives collection performance through proactive management of customer accounts, strategic collection activities, payment discrepancy resolution, and customer engagement. This role serves as the primary collections resource for key customer accounts, improving cash flow, reducing aging, resolving payment issues, and enhancing customer experience through collaboration with Sales, Customer Care, Billing Operations, Channel Partners, and Finance stakeholders. The position also supports cross-functional Accounts Receivable operations, including cash application, reconciliations, reporting, and process improvement initiatives.

This position reports to the Billing & Collections Manager and is located at Doble’s Marlborough facility.

Responsibilities

• Manage collections for assigned customer portfolios, including current, 30-day, 60-day, and 75-90+ day aging balances.
• Serve as the primary collections contact for designated key customer accounts.
• Drive collection efforts through proactive customer outreach, payment commitment tracking, and follow-up activities.
• Oversee milestone payment collections by coordinating with Billing Operations, Sales, and project stakeholders to ensure timely invoicing, monitor milestone status, and address issues that may delay payment.
• Monitor aging trends, collection performance, account exposures, and customer risk indicators, escalating concerns as appropriate.
• Manage unapplied cash activities, including research, reconciliation, and resolution of payment application issues to ensure customer payments are accurately applied and Accounts Receivable balances remain current.
• Perform account reconciliations and resolve short payments, deductions, unapplied cash, remittance discrepancies, and other payment-related issues.
• Collaborate with Sales, Customer Care, Finance, Billing Operations, and Channel Partners to resolve payment disputes, billing issues, and collection barriers.
• Manage Accounts Receivable mailbox activities, customer inquiries, and vendor documentation requests.
• Maintain accurate records of collection activities, payment commitments, customer communications, and account documentation.
• Support cash forecasting, reporting, month-end close activities, and other Accounts Receivable functions as needed.
• Partner with management and Senior Accounts Receivable Analyst to develop and enhance collection strategies, streamline processes, improve cash flow, reduce aging, and mitigate credit risk.
• Provide backup support for Cash Application and Cash Posting functions.
• Support invoice portal management and customer invoice uploads during high-volume periods or as backup.
• Identify process improvement opportunities and recommend solutions to enhance collection effectiveness, operational efficiency, and customer experience.

Requirements

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field preferred. Relevant professional experience, training, and demonstrated performance in Accounts Receivable, Collections, or Finance will be strongly considered in lieu of a degree.
• 5+ years of Accounts Receivable, commercial collections, or related finance experience, including experience in a senior-level or lead collections role.
• Proven ability to manage customer portfolios and drive collection performance in a business-to-business environment.
• Strong knowledge of collections, aging management, account reconciliations, dispute resolution, and payment discrepancy management.
• Experience resolving unapplied cash, short payments, deductions, remittance issues, and other Accounts Receivable exceptions.
• Demonstrated cross-functional expertise within Accounts Receivable, with the ability to provide backup support for collections, cash application, reconciliations, and other key AR functions.
• Strong analytical, organizational, problem-solving, and decision-making skills.
• Excellent written, verbal, negotiation, and customer communication skills.
• Ability to collaborate effectively with Sales, Finance, Operations, Channel Partners, and customers.
• Proficiency with ERP systems, Microsoft Excel, and Accounts Receivable reporting tools.
• Ability to manage competing priorities, exercise sound judgment, and maintain confidentiality.
• High level of accountability, attention to detail, and customer service focus.
• Collaborative, adaptable, and committed to supporting team and organizational goals.

Preferred Qualifications

• Experience managing strategic, high-value, or complex customer accounts.
• Experience serving as a liaison between customers, Sales Representatives, Sales Operations, Channel Partners, and internal stakeholders to facilitate dispute resolution and accelerate payment collection.
• Experience leading process improvement initiatives that improve collections performance, reduce aging, strengthen controls, and enhance cash flow.
• Experience supporting ERP implementations, Accounts Receivable system enhancements, reporting automation initiatives, or other technology-driven process improvements.
• Experience supporting cash application, account reconciliation, and unapplied cash resolution activities within an Accounts Receivable environment.
• Experience working in a multi-entity, global, business environment.

Skills

• Strong knowledge of B2B collections, accounts receivable, credit management, and dispute resolution.
• Proven ability to collect past-due balances, negotiate payment commitments, and resolve complex account issues.
• Ability to analyze aging reports and payment trends to identify risk and prioritize collection efforts.
• Strong communication and relationship management skills with customers and internal stakeholders.
• Proficiency with ERP systems and Microsoft Excel, including PivotTables, VLOOKUP/XLOOKUP, and collections reporting.
• Strong organizational, problem-solving, and time-management skills.
• Demonstrated leadership ability to mentor team members, lead initiatives, and drive continuous improvement in collections processes.

Physical Requirements

• Frequent standing, sitting, computer use, reading, writing, typing, and use of copy machines.
• Regular use of telephones and oral communication to interact with clients, co-workers, and customers.
• Capable of lifting 30 pounds; assistance required for lifting 50 or more pounds.

Pay

Actual base salary offered will be determined based on work location, level, qualifications, job-related skills, and relevant education or training experience. Salary range: $74,997.84 – $93,747.30.