SR. COLLECTIONS & ACCOUNTS RECEIVABLE

About the role

Accounts Receivable & Collections Specialist position located in Roseville, CA. This is a temporary-to-hire opportunity, with qualified direct hire candidates also considered. The role offers a blend of accounts receivable, collections, cash application, and credit support responsibilities within a warm, friendly, and family-oriented team.

Responsibilities

• Proactively contact customers via phone and email regarding outstanding balances.
• Manage and maintain an aging report, prioritizing collection efforts and follow-up activities.
• Research and resolve payment discrepancies and billing issues.
• Negotiate payment arrangements within established guidelines.
• Document collection activity and maintain accurate customer account records.
• Escalate accounts and make recommendations regarding collection strategies when appropriate.
• Post customer payments accurately and timely.
• Apply payments to customer accounts and investigate unapplied cash as needed.
• Reconcile account balances and resolve payment variances.
• Process daily deposits and support cash receipt functions.
• Maintain accurate records of customer transactions and account activity.
• Review and process customer credit applications.
• Verify information and maintain customer credit files.
• Monitor customer account status and communicate concerns as appropriate.
• Assist with account setup and ongoing account maintenance.
• Partner with accounting, sales, customer service, and other departments to resolve customer account issues.
• Provide exceptional customer service while maintaining professionalism during collection efforts.
• Cross-train within the department and assist with additional administrative or accounting duties as needed.

Qualifications

• 4+ years of experience in collections, accounts receivable, credit roles
• Experience with payment posting, cash application, and managing customer accounts.
• Strong understanding of account reconciliation and aging reports.
• Experience reviewing and processing credit applications.
• Excellent written and verbal communication skills.
• Strong interpersonal skills with the ability to build positive customer relationships while maintaining collection objectives.
• Highly organized with strong attention to detail and accuracy.
• Proficient with accounting systems and Microsoft Office applications, particularly Excel.

Preferred Skills

• Ability to work independently while managing multiple priorities.
• Strong problem-solving and analytical abilities.
• Professional phone demeanor and customer service mindset.
• Experience working in a fast-paced environment.

Pay

$27 - $32/hr depending on experience