Sr. Clinical Systems Analyst - QGenda

About the role

This is a Stanford Health Care job. Join our dynamic Clinical Applications Team as a Senior Clinical Systems Analyst (Sr. CSA), where you will play a pivotal role in optimizing and supporting the technology ecosystem that powers our clinical operations.

Responsibilities

• Provide tier-2 support of application incidents reported through the help desk; including 24/7 on call coverage as required
• Provide analytical assistance to junior team members to resolve application incidents, maintenance items, and enhancement requests
• Cookordinate application support with other information technology teams including Infrastructure, Integration, Reporting, and the help desk
• Implement changes using documented procedures that are compliant with department’s policies and procedures
• Work with and mentor junior staff members to document workflows
• Act as a technology subject matter expert and clearly communicate technical concepts in business terms between and across the different groups while influencing outcomes
• Perform a major role in complex software upgrade initiatives
• Lead small to medium complexity new software installations and enhancement requests
• Maintain up-to-date project documents for all initiatives that include technical details, user expectations, project goals, work effort, accountability, and deliverables
• Continually identify opportunities for functional and stability improvement in applications
• Identify system optimization and enhancements and collaborate with vendors and other ITS analysts in order to design and implement effective solutions
• Anticipate and resolve system problems
• Research issues and use independent analysis and judgment to produce solution options (including alternative solutions when necessary to address system limitations) to complex and/or controversial matters, including pros, cons, risks, benefits, costs, and unintended consequences
• Participate in and frequently facilitate/organize team and cross-team meetings and maintain appropriate meeting records

Requirements

• Mid-level Microsoft Office skills
• Excellent written, oral, instructional, presentation and interpersonal skills focused on motivation and positive attitude
• Highly self-motivated, directed and change oriented
• Very strong customer orientation
• Ability to analyze highly complex systems and workflows
• Ability to conceptualize, plan, organize, coordinate, and manage the work of a major program or function within the department
• Ability to engage actively in complex discussions, often on challenging and/or controversial subjects
• Ability to negotiate on behalf of others to achieve best outcomes for the department and the organization as a whole
• Ability to handle confrontation with appropriate grace, professionalism, cordiality, and firmness, and manages/resolves disputes appropriately
• Ability to communicate concepts in elegant, concise, eloquent form to management and to cross-functional departments or teams verbally, in writing, and through pictures or diagrams when appropriate
• Ability to establish a set of tasks and activities associated with an intended outcome and timeline
• Ability to take action consistent with available facts, constraints, and anticipated consequences
• Ability to use appropriate interpersonal skills to give information to and receive information from coworkers and clients in a tactfully and professional manner
• Ability to use effective approaches for choosing a course of action or developing appropriate solutions and/or reaching conclusions
• Ability to develop new skills and teach others
• Ability to collaborate and build consensus with stakeholders
• Ability to understand and adhere to operational standards, policies, and procedures
• Ability to identify risks and issues
• Ability to develop solutions for new and unfamiliar challenges
• Ability to analyze data, draw conclusions and interpret results
• Knowledge of current issues and trends in health care and clinical operations in a health care system
• Knowledge of Epic Software as well as other information systems, clinical software, and computer applications used in a health care setting
• Knowledge of a variety of server operating systems, storage systems, databases, scripting languages, monitoring and job scheduling tools

Qualifications

• Bachelor's Degree in Information Technology, Computer Science, Business Administration, Management Systems, Electronics Technology, Computer Engineering, Health Information Management or a directly-related field from an accredited college or university
• 5 or more years of progressively responsible and directly related work experience