Sr. Client Manager (Tribal) - LHB

About the role

Success will be determined by the ability to retain and grow revenue for the assigned book of business and exceed client expectations surrounding service excellence. Being a champion for your clients, your ability to influence others to deliver results for your clients will also be a key factor in your success. Understanding of the self-insured TPA environment is beneficial. We believe keeping up to date on market trends will enable you to position Luminare Health programs and solutions efficiently to client decision makers.

Responsibilities

• Provide high-level consultative and strategic oversight for new or existing complex accounts to meet retention, service, and revenue targets.
• Cultivate relationships with clients and brokers, identify sales opportunities, and service accounts to expand the business and meet corporate and divisional sales/renewal objectives.
• Maintain senior management-level contact with key client stakeholders and brokers.
• Support and service between 5 – 7 complex groups of clients, with Coach/Mentor designees carrying fewer clients to allow for additional responsibilities.

Requirements

• Bachelor’s Degree and 7 years previous experience within Client Management and/or experience in a similar TPA or health insurance environment with client facing/client support responsibilities OR High School diploma and 11 years of health insurance industry experience
• Understanding of self-funding and employee benefit plans; stop loss understanding a plus
• Knowledge and understanding of benefit-related federal laws (i.e., ERISA, COBRA, HIPAA, ACA, etc.)
• Ability to travel is required (up to 25%)
• Results oriented and self-motivated
• Excellent written and verbal communication skills
• Exceptional organizational skills
• Ability to interact with senior level executives
• Excellent presentation skills
• Analytical skills, problem solving skills, reading ability, creative decision-making skills, the ability to comprehend and follow instructions, mathematical ability and time management skills
• Ability to assess and mentor team members to maximize team success and growth

Preferred Qualifications

• Tribal experience strongly preferred
• State insurance license required or obtained within 90 days from date of hire
• Remote employees must live within the continental United States, excluding Alaska, California, Hawaii or New York

Benefits

• Health and wellness benefits
• 401(k) savings plan
• Pension plan
• Paid time off
• Paid parental leave
• Disability insurance
• Supplemental life insurance
• Employee assistance program
• Paid holidays
• Tuition reimbursement
• Other incentives

Pay

The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.

Min To Max Range $77,800.00 - $146,100.00

Exact compensation may vary based on skills, experience, and location.