Sr Client Manager - LHB

Job Summary

The Senior Client Manager is responsible for the overall relationship with the client, starting at implementation and continuing through everyday problem resolution and renewal activities. The Senior Client Manager will work directly with sales executives during finalist presentations and may be asked to present to potential clients. They maintain senior management level contact with the Benefits, Human Resources, and Financial staff of the client. The Senior Client Manager is also responsible for the service delivery of Health Benefits products and services that ensure client satisfaction. Senior Client Managers may have some internal project participation.

Responsibilities

• Retain and grow assigned book of business
• Support Regional Team as needed
• Mentor and support other client managers on their team, as discussed and reviewed by the Senior Director of Client Management
• May be designated as Coach/Mentor, with fewer assigned clients to allow for coach/mentor responsibilities

Required Qualifications

• Bachelor's Degree and 7 years previous experience within Client Management and/or experience in a similar TPA or health insurance environment with client facing/client support responsibilities OR High School diploma and 11 years of health insurance industry experience
• Understanding of self-funding and employee benefit plans; stop loss understanding a plus
• Knowledge and understanding of benefit-related federal laws (i.e., ERISA, COBRA, HIPAA, ACA, etc.)
• Ability to travel is required (up to 25%)
• Results oriented and self-motivated
• Excellent written and verbal communication skills are required, as are exceptional organizational skills
• Ability to interact with senior level executives
• Excellent presentation skills
• Analytical skills, problem solving skills, reading ability, creative decision-making skills, the ability to comprehend and follow instructions, mathematical ability and time management skills are required
• Ability to assess and mentor team members to maximize team success and growth

Preferred Qualifications

• State insurance license required or obtained within 90 days from date of hire
• Remote employees must live within the continental United States, excluding Alaska, California, Hawaii or New York

Pay

Min To Max Range $77,800.00 - $146,100.00. Exact compensation may vary based on skills, experience, and location.