Client Manager - LHB

Responsible for the overall relationship of a key strategic client, managing day-to-day activities, problem resolution, and renewal activities. Develop key relationships within internal operational resources to bring solutions, problem solving, and consultation to the client. Maintain relationships with senior management-level contacts within the client’s Benefits, Human Resources, and financial staff. Also responsible for the service delivery of Luminare Health products and services that ensure client satisfaction. May have some internal project participation.

Required Job Qualifications

• High school diploma or GED equivalent required
• 3–5 years of previous client management experience and/or experience in a similar TPA or insurance environment with client-facing/client support responsibilities
• Ability to travel is required (10%–20%)
• Thorough understanding of self-funding and employee benefit plans; stop-loss understanding a plus
• Knowledge and understanding of benefit-related federal laws (e.g., ERISA, COBRA, HIPAA, PPACA)
• Ability to interact with senior-level executives
• Analytical skills, problem-solving skills, reading ability, creative decision-making skills, ability to comprehend and follow instructions, mathematical ability, and time management skills are required
• Results-oriented and self-motivated
• Excellent written and verbal communication skills are required, as are exceptional organizational skills
• Excellent presentation skills

Preferred Job Qualifications

• College degree
• State insurance license

Benefits

• Health and wellness benefits
• 401(k) savings plan and pension plan
• Paid time off and paid parental leave
• Disability insurance and supplemental life insurance
• Employee assistance program
• Paid holidays and tuition reimbursement
• Other incentives

Pay

Min to Max Range: $67,600.00 – $127,000.00. Exact compensation may vary based on skills, experience, and location. This role aligns with an annual incentive bonus plan subject to the terms and conditions of the plan.