Client Manager - LHB

About the role

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Client Manager - LHB based in the United States. As a Client Manager, you will play a key role in building lasting client relationships and driving business growth within the healthcare benefits industry. You will manage a portfolio of 12–20 clients, serving as a trusted advisor throughout the entire client lifecycle, from implementation and ongoing service delivery to renewals and account expansion. Working closely with clients, brokers, sales executives, and internal teams, you will ensure exceptional service and develop solutions that meet evolving business needs. Your expertise in self-funded health plans and third-party administration will help you anticipate challenges, identify opportunities, and deliver meaningful value to clients. You will engage with senior-level stakeholders, influence cross-functional teams, and translate market trends into strategic recommendations. This fully remote opportunity is ideal for a relationship-driven professional who combines commercial acumen, analytical thinking, and a passion for improving the healthcare experience. With a strong focus on client retention, revenue growth, and service excellence, you will have a direct impact on long-term business success.

Responsibilities

• Build and maintain strong, consultative partnerships across an assigned portfolio of 12–20 clients, serving as the primary point of contact throughout the client lifecycle.
• Develop and execute account strategies that strengthen client loyalty, retain existing business, identify upselling opportunities, and increase revenue.
• Oversee client relationships from implementation through day-to-day service delivery, issue resolution, contract renewals, and ongoing account development.
• Understand client objectives, anticipate emerging needs, and recommend relevant healthcare benefit programs and solutions that support business goals.
• Maintain relationships with senior-level client stakeholders and brokers, ensuring effective communication, alignment, and satisfaction with service delivery.
• Partner with sales executives during finalist presentations and, when required, present solutions to prospective clients to demonstrate value and support new business development.
• Collaborate with internal departments and project teams to resolve client challenges, improve service delivery, and implement initiatives that benefit clients and the broader client management organization.
• Monitor healthcare benefits trends, market developments, and competitive offerings to identify opportunities and position appropriate solutions.
• Proactively manage client expectations, resolve problems, and coordinate internal resources to deliver measurable results and consistently exceed service standards.
• Evaluate portfolio performance, identify risks and opportunities, and maintain a results-oriented approach to client satisfaction, retention, and growth.

Requirements

• Bachelor's degree with at least five years of experience in the third-party administration (TPA) or health insurance industry