Client Manager - LHB

About the role

Responsible for the overall relationship of a key strategic client, managing day to day activities, problem resolution, and renewal activities. Develop key relationships within internal operational resources to bring solutions, problem solving, consultation to client. Maintain relationships with senior management level contact with Benefits, Human Resources, and financial staff of the client. Also responsible for the service delivery of Luminare Health products and services that ensure client satisfaction. May have some internal project participation.

Required Job Qualifications

• High school diploma or GED equivalent required
• 3-5 years previous experience of Client Management experience and/or experience in a similar TPA or insurance environment with client facing/client support responsibilities
• Ability to travel is required (10%-20%)
• Thorough understanding of self-funding and employee benefit plans; stop loss understanding a plus
• Knowledge and understanding of benefit-related federal laws (i.e., ERISA, COBRA, HIPAA, PPACA, etc.)
• Ability to interact with senior level executives
• Analytical skills, problem solving skills, reading ability, creative decision-making skills, the ability to comprehend and follow instructions, mathematical ability and time management skills are required
• Results oriented and self-motivated
• Excellent written and verbal communications skills are required, as are exceptional organizational skills
• Excellent presentation skills

Preferred Job Qualifications

• College degree
• State insurance license

Pay

Min to Max Range $67,600.00 - $127,000.00. Exact compensation may vary based on skills, experience, and location. This role aligns with an annual incentive bonus plan subject to the terms and conditions of the plan.