NQ Service Delivery Manager
Fidelity will not provide immigration sponsorship for this position.
About the Role
The Nonqualified (NQ) Service Delivery Manager operates as the subject matter expert for NQ plan set-up, consultation on best practices, and preferred solutions. In addition to interacting directly with the plan sponsor, you will grow your network by working with business partners from a wide array of internal groups. By providing operational subject matter expertise, managing annual enrollment events, and delivering positive outcomes, you will improve the plan sponsor and participant experience.
Requirements
- 3+ years of related experience working with retirement plans and interacting with Plan Sponsors
- Bachelor’s Degree or equivalent work experience
- Experience with Nonqualified Plans preferred
Skills
To excel in this role, the following skills are essential:
- Strong interpersonal and client communication skills for building relationships with plan sponsors and internal partners
- Ability to convey complex technical information in an accessible manner
- Organizational skills and meticulous attention to detail for managing multiple tasks and meeting deadlines in a fast-paced environment
- Problem-solving skills, logical reasoning, and analytical thinking to enable effective solution implementation
- Service mindset focused on customer needs
- Flexibility in adapting to varying workloads
- Sound judgment and the capacity to influence strategies with clients
The Team
As a leader in our Workplace Investing Defined Contributions Client Services organization, you’ll serve alongside our entire team of WI DC Client Services associates who are passionate about delivering flawless recordkeeping and unparalleled customer service. We’ve proven that recordkeeping is a differentiator through our continuous investment and dedication to a culture of Quality focused on our outstanding Operations foundation. Our Operational foundation consists of three key components: People, Technology, and Process. It is critically important to produce high-quality results with every customer interaction because our organizational results play a key role in client acquisition and existing client retention, which can help secure and build revenue opportunities for Fidelity.
Schedule
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.
Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities, and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain criminal histories.