CHANGE MANAGER L3

Responsibilities

• Ensure each and every Change is recorded and approved before implementation.
• Ensure Change are categorized and are approved as per the defined Process based on the Change category – Standard, Normal, Expedited, Emergency.
• Convene and chair CAB meetings, circulate the MOM of the CABs.
• Ensure no Unauthorized change is implemented which may potentially impact the Production.
• Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines.
• Report the Management on the agreed Change KPIs and ensure effective change communication in place.
• Ensure Change implementation done as per the Implementation Plan with no manual errors through setting up 4-eye review for each of the Changes.
• Ensures each of the Change is assigned with the Risk involved and ensure Wipro and Customer Processes are followed in case of High-risk / High-impact Changes.
• Conduct Post Implementation Reviews and validate the change status against the defined Change success criterion.
• Bring in Service improvements to improve the overall Process maturity.

Key Skills And Competencies

• 8-10 years of ITSM experience in Change and other processes.
• ITIL V3 / 2011 Foundation or Intermediate certification.
• Capable to collaborate with Multiple Technical towers, face the Customer, coordinate with the Vendors.
• Effective Communication skills.

Required Experience

5-8 years of ITIL Change Management experience.

Pay

The expected compensation for this role ranges from $60,000 to $135,000. Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience.

Benefits

Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.