General Manager

About the Role

As a General Manager at Victra, the largest Verizon authorized retailer in the United States, you will shape the guest experience by coaching your team to deliver their best performance. You’ll lead a high-performing team in a fast-paced, competitive environment, focusing on sales, operational excellence, and employee development. This role requires a strong leader who can motivate, mentor, and drive results while ensuring an exceptional customer and employee experience.

Responsibilities

• Lead and mentor your team, including developing your Assistant General Manager.
• Drive sales performance and exceed targets while maintaining operational excellence.
• Attract, retain, and develop top-caliber employees.
• Act as a brand advocate for Victra.
• Provide ongoing sales training and support to meet sales, retention, quality, and service objectives.
• Engage in sales strategy development and ensure effective product and service showcasing.
• Monitor and ensure store employees meet defined success measurements and complete training.
• Develop and implement sales tools and initiatives.
• Manage retail inventory compliance and business operations, including budgeting, forecasting, and reporting.
• Drive store traffic and capitalize on the existing customer base.
• Own store success, including staffing, scheduling, labor controls, marketing, loss prevention, and guest escalations.
• Communicate company objectives and priorities to the team.
• Stay updated on sales promotions and provide complete solutions to guests.

Qualifications

• 1–3 years of experience in a retail sales environment.
• 2 years in a leadership/supervisory role, preferably in a commission-based sales environment.
• Proven track record of achieving challenging sales goals.
• Experience balancing multiple priorities in a multifaceted environment.
• High school diploma or GED.
• One or more years of customer service experience, preferably in retail or sales.
• Willingness to work evenings, weekends, holidays, and peak periods.
• At least 18 years of age and legally authorized to work in the United States.

Physical Requirements

• Ability to lift ten pounds.
• Ability to stand for long periods of time.

Training Requirements

• Complete a 4-day New Hire University (NHU) training program within 30 days of start date (may include overnight travel).
• Complete a 3-day General Manager University (SMU) training program within 30 days of completing NHU (may include overnight travel).
• Complete ongoing online and computer-based training throughout employment.

Benefits

• Paid Training
• Premium Health, Dental, and Vision Insurance
• Paid Maternity Leave
• 401K Match
• Tuition Reimbursement
• 50% off Verizon Service
• VNation Disaster Relief
• Referral Bonus
• Diversity, Equity, & Inclusion Employee Resource Groups
• Frequent Contests
• Career Advancement Opportunities

Pay

Base rate of $16.00 / hour with uncapped earning potential through commission.