Sr. Claim Manager, Third Party Litigation (Hybrid: Madison, WI/Waverly, IA)

Job Purpose

This position is responsible for the day-to-day operations and providing direct leadership and management to front line claims staff. Ensures timely and effective application of TruStage policies and processes and is accountable for team goals related to customer service and compliance with best practices.

Job Responsibilities

• Coordinate operational and leadership responsibilities to ensure consistent achievement of team results, quality, and customer service
• Drive team results based upon established quality objectives, team, and individual performance metrics; monitor, track, and address team results
• Review and evaluate customer satisfaction, quality, and financial results to identify risks and mitigate any potential loss
• Coach, motivate, recognize, and develop professional claim staff
• Monitor and document claim processes/guidelines for effectiveness and efficiency, identifying and implementing process improvements
• Participate in Claim organization strategy initiatives and projects in collaboration with the Claim Operations team
• Collaborate with Claim Operations leaders regarding the selection and ongoing management of outside vendors

Job Requirements

• Bachelors Degree in Insurance or business or applicable experience
• Five or more years of insurance industry experience, including prior experience in claim management
• At least two (2) years of leadership/management experience
• Demonstrated ability to effectively lead, coach, and develop others
• Strong interpersonal, leadership, negotiation, analytical, and critical thinking skills
• Proven ability to clearly and effectively communicate information to internal/external clients via telecommunications equipment

Benefits

• Compensation may vary based on the job level, your geographic work location, position incentive plan and exemption status
• Additional benefits available to eligible employees include medical, dental, vision, employee assistance program, life insurance, disability plans, parental leave, paid time off, 401k, and tuition reimbursement