Sr CIAM Security Professional

About the role

The Senior CIAM Security Professional will play a critical role in advancing Citizens' Customer Identity & Authentication (CIAM) strategy and supporting the evolution of a modern, scalable, and secure identity platform.

Responsibilities

• Provide Level 3 engineering and operational support for Citizens' Identity and Access Management and Customer Identity & Authentication platforms.
• Support the delivery and ongoing operation of modern authentication capabilities including Single Sign On (SSO), Multifactor Authentication (MFA), Passwordless Authentication, Identity Federation, and Adaptive Authentication.
• Partner with product, engineering, architecture, and security teams to implement identity solutions that improve security, customer experience, and operational efficiency.
• Support cloud and hybrid identity platforms including Microsoft Entra ID (Azure AD), AWS Directory Services, Active Directory, and LDAP services.
• Implement and support Privileged Access Management, Password Vaulting, Just In Time access provisioning, and Zero Trust access controls.
• Aid in onboarding applications and services to centralized authentication and identity platforms.
• Troubleshoot complex authentication, authorization, federation, and directory integration issues across customer and workforce identity ecosystems.
• Perform software deployments, code promotion activities, platform upgrades, remediation efforts, and vulnerability management activities.
• Maintain platform health, reliability, performance, and capacity to ensure highly available identity services.
• Identify opportunities for automation and process improvement to reduce operational overhead and improve service delivery.
• Contribute to identity modernization initiatives supporting Citizens' long-term CIAM and IAM strategy.

Qualifications

• Experience supporting enterprise Identity and Access Management (IAM) and Customer Identity and Access Management (CIAM) platforms.
• Experience with modern authentication protocols and standards including SAML, OAuth, OpenID Connect, SCIM, and Federation Services.
• Experience with MFA, Passwordless Authentication, Risk Based Authentication, or Adaptive Authentication technologies.
• Experience with Microsoft Entra ID, AWS Identity Services, Active Directory, LDAP, or related identity infrastructure.
• Experience with Privileged Access Management and Identity Lifecycle Management solutions.
• Knowledge of Zero Trust security principles and modern identity security architectures.
• Experience supporting large scale authentication and identity platforms in a highly regulated environment.

Skills

• Strong technical skills in CIAM, IAM, and related technologies.
• Excellent problem-solving and troubleshooting abilities.
• Ability to work independently and collaboratively with cross-functional teams.
• Strong communication and interpersonal skills.
• Proficiency in scripting languages such as Python, Bash, or PowerShell.

Benefits

The salary range for this position is $100,000 - $150,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.