Sr. Business System Analyst - ERP & Manufacturing

About the Role

The Senior Business Systems Analyst serves as a key connection point between business operations, internal IT, and the external partners supporting the company's ERP, EDI, reporting, and application environment. This role leads discovery conversations, understands underlying business processes, evaluates downstream impacts, and helps determine the right system or process solutions. The position also serves as a senior technical resource within the Business Systems function, providing guidance, mentoring, troubleshooting, and prioritization assistance to a junior Business Systems Analyst.

Responsibilities

• Lead business process discovery and translate operational needs into ERP (SageX3) configuration, enhancements, reporting, integrations, workflow improvements, or application solutions.
• Serve as a primary liaison between IT and stakeholders across Finance, Operations, Manufacturing, Procurement, Supply Chain, Quality, and other business functions.
• Provide day-to-day technical guidance, mentoring, troubleshooting support, and workload prioritization to a junior Business Systems Analyst while helping strengthen team processes and capabilities.
• Make minor ERP and application modifications, including adding custom fields, updating reports and dashboards, and handling smaller system changes internally.
• Manage multiple concurrent ERP, application, integration, and process improvement initiatives while balancing competing priorities, timelines, and business impact.
• Provide oversight and direction to ERP, EDI, and application vendors, including prioritizing work, managing deliverables, resolving issues, and coordinating efforts between vendors and internal stakeholders.
• Help drive the future-state EDI operating model by reducing manual intervention, identifying automation opportunities, supporting critical escalations, ensuring documentation and backup coverage, and enabling routine administration to be handled efficiently by the appropriate internal resources.

Requirements

• Business Systems Analyst, ERP Functional Analyst, or similar experience within a manufacturing, distribution, supply chain, or other operationally complex environment.
• Strong understanding of ERP-enabled business processes such as order-to-cash, procure-to-pay, inventory, manufacturing, supply chain, and financial workflows.
• Experience leading process discovery, gathering requirements, evaluating downstream impacts, and translating business needs into system or application solutions.
• Ability to perform minor ERP configuration or application changes, including custom fields, reports, dashboards, or similar functional system modifications.
• Strong stakeholder communication skills with the ability to work across technical and non-technical audiences, facilitate cross-functional discussions, and push back diplomatically when requests do not align with business needs or best practices.
• Experience mentoring, training, or providing technical guidance to junior analysts while managing multiple priorities and initiatives.

Preferred Qualifications

• Sage X3, SQL, Crystal Reports, SSIS, EDI or system integrations.
• Food or beverage manufacturing, AP automation, demand planning tools.
• Process automation or continuous improvement initiatives.

This is a full-time, direct-hire position based onsite in Lakeland, Florida.