Sr. Business Process Manager, TFB Revenue Operations

Job Overview

Responsible for process design, implementation, and quality control monitoring using appropriate methods to identify the opportunities, implement solutions, and measure impact. Seeks out opportunities for operational improvement and provides compelling arguments for change with validated cost savings or efficiencies.

Job Responsibilities

• Has understanding on how projects align to broader organizational goals and business benefit. Is able to explain business benefit of projects and contributes to business case/feasibility development. Identifies and documents the impact of change and suggests policy, goal and rule changes.
• Sets up opportunities for increased system and process efficiencies and operational improvement and recommends improvements through implementation of more efficient processes, modifications of current systems, and implementation of new systems and technologies.
• Provides structure, feedback and direction. Creates clear and measurable goals. Holds self and others accountable. Mentors and contributes to organizations body of knowledge on process design, modeling, execution, monitoring and optimization.
• Actively seeks out industry and business information. Understands how policies, systems and processes impact job performance and projects. Fosters business knowledge and understanding among managers, business analysts and project participants.
• Maneuvers and mentors others through complex political situations effectively and quietly. Invests in customer management and possesses ability to gain partner trust. Brokers consensus among team members with conflicting needs.

Education and Work Experience

• Bachelor's Degree plus 3 years of related work experience OR advanced degree with 1 year of related work experience OR combination of education and experience deemed equivalent (Required)
• Acceptable areas of study include Business, Finance or related field (Preferred)
• 4-7 years Related work experience (Preferred)
• Experience in telecommunications industry (Preferred)
• Experience in B2B Sales, Sales Operations or Marketing Operations (Preferred)

Knowledge, Skills and Abilities

• Business Analysis (Required)
• Business Case Development (Required)
• Business Process Management (BPM) (Required)
• Change Management (Required)
• Customer Experience Management (Required)
• Leadership Development Programs (Required)
• Project Management (Required)
• Root Cause Identification (Required)
• Stakeholder Management (Required)

Additional Requirements

• Knowledge of Salesforce.com, Data Loader, Inspector (Preferred)
• Experience with B2B Prospecting, Data Intelligence and/or Data Management Platforms such as Outreach, Traction Complete (Preferred)
• Experience with Marketing Automation Platforms such as Pardot, Marketing Cloud/Data 360 (Preferred)
• At least 18 years of age
• Likely to travel (No)

Pay Range

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

Benefits

T-Mobile offers a comprehensive benefits package including medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, up to 12 paid holidays, paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. Eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!

Application Information

Applications will be accepted while the position remains posted. Internally posted positions will remain open for a minimum of 7 consecutive calendar days. External postings may be removed at any time based on business needs, candidate volume, or other operational considerations.