Sr. Business Process Manager, TFB Revenue Operations

About the role

This role is available at our Bellevue, WA, Overland Park, KS and Frisco, TX locations. Three days a week in-office collaboration is a must for this job.

Responsibilities

• Has understanding on how projects align to broader organizational goals and business benefit.
• Able to explain business benefit of projects and contributes to business case/feasibility development.
• Identifies and documents the impact of change and suggests policy, goal and rule changes.
• Sets out opportunities for increased system and process efficiencies and operational improvement and recommends improvements through implementation of more efficient processes, modifications of current systems, and implementation of new systems and technologies.
• Provides structure, feedback and direction. Creates clear and measurable goals. Holds self and others accountable.
• Mentors and contributes to organizations body of knowledge on process design, modeling, execution, monitoring and optimization.
• Actively seeks out industry and business information. Understands how policies, systems and processes impact job performance and projects.
• Fosters business knowledge and understanding among managers, business analysts and project participants.
• Maneuvers and mentors others through complex political situations effectively and quietly.

Requirements

• Bachelor's Degree plus 3 years of related work experience OR advanced degree with 1 year of related work experience OR combination of education and experience deemed equivalent (Required).
• Acceptable areas of study include Business, Finance or related field (Preferred).
• 4-7 years Related work experience (Preferred).
• Experience in telecommunications industry (Preferred).
• Experience in B2B Sales, Sales Operations or Marketing Operations (Preferred).

Qualifications

• Business Analysis (Required).
• Business Case Development (Required).
• Business Process Management (BPM) (Required).
• Change Management (Required).
• Customer Experience Management (Required).
• Leadership Development Programs (Required).
• Project Management (Required).
• Root Cause Identification (Required).
• Stakeholder Management (Required).

Skills and Abilities

• Knowledge of Salesforce.com, Data Loader, Inspector (Preferred).
• Experience with B2B Prospecting, Data Intelligence and/or Data Management Platforms such as Outreach, Traction Complete (Preferred).
• Experience with Marketing Automation Platforms such as Pardot, Marketing Cloud/Data 360 (Preferred).

Benefits

Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!