Sr. Business Process Manager, TFB Revenue Operations

Job Responsibilities

Has understanding on how projects align to broader organizational goals and business benefit. Is able to explain business benefit of projects and contributes to business case/feasibility development. Identifies and documents the impact of change and suggests policy, goal and rule changes.

Sets out opportunities for increased system and process efficiencies and operational improvement and recommends improvements through implementation of more efficient processes, modifications of current systems, and implementation of new systems and technologies.

Provides structure, feedback and direction. Creates clear and measurable goals. Holds self and others accountable. Mentors and contributes to organizations body of knowledge on process design, modeling, execution, monitoring and optimization.

Actively seeks out industry and business information. Understands how policies, systems and processes impact job performance and projects. Fosters business knowledge and understanding among managers, business analysts and project participants.

Maneuvers and mentors others through complex political situations effectively and quietly. Invests in customer management and possesses ability to gain partner trust. Brokers consensus among team members with conflicting needs.

Education and Work Experience

• Bachelor's Degree plus 3 years of related work experience
  • OR advanced degree with 1 year of related work experience
    • OR combination of education and experience deemed equivalent
• Acceptable areas of study include Business, Finance or related field
• 4-7 years Related work experience
• Experience in telecommunications industry
• Experience in B2B Sales, Sales Operations or Marketing Operations

Knowledge, Skills and Abilities

• Business Analysis
• Business Case Development
• Business Process Management (BPM)
• Change Management
• Customer Experience Management
• Leadership Development Programs
• Project Management
• Root Cause Identification
• Stakeholder Management

Preferred Knowledge, Skills and Abilities

• Knowledge of Salesforce.com, Data Loader, Inspector
• Experience with B2B Prospecting, Data Intelligence and/or Data Management Platforms such as Outreach, Traction Complete
• Experience with Marketing Automation Platforms such as Pardot, Marketing Cloud/Data 360

Qualifications

• At least 18 years of age
• Legally authorized to work in the United States

Benefits

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

T-Mobile maintains a drug-free workplace.