Sr. Business Operations Manager, Enterprise Support Strategy & Operations (ESSO)

About the role

AWS Support Field Strategy & Operations is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

Responsibilities

• Manages business planning on behalf of assigned field teams and key stakeholders.
• Owns the execution of components of Geo/Area planning, productivity improvements, site and level mix planning, headcount planning, goals planning, and operational target setting and budgeting.
• Deep knowledge of operations tools used on a regular basis including applications such as Quicksight and Excel.
• Maintains data integrity and monitors and applies controllership to variable headcount plans to minimize business risks and maximize business opportunities.
• Applies judgment on health of the business and influences related management decisions.
• Dives deep to inspect and scrutinize large data sets to mitigate business risk and downstream impacts of related actions.
• Able to toggle between tactical actions and longer-term initiatives, projects and planning activities.
• Proactively and independently works with stakeholders to identify business needs and design and implement solutions.
• Has a working knowledge of the data available or needed by the wider business for more complex or comparative analysis.
• Draft written and verbal communication with the ability to communicate to management, and at times in a cross-functional setting.

Requirements

10+ years of Microsoft Excel experience
Bachelor's degree or equivalent
Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.
Experience defining, refining and implementing sales processes, procedures and policies or equivalent

Preferred Qualifications

• Experience using Salesforce (or other CRM tool) or BI tools
  
• Experience presenting to senior leadership
  
• Experience automating processes or accelerating work with GenAI solutions.

Qualifications

• Basic Qualifications: 10+ years of Microsoft Excel experience, Bachelor's degree or equivalent, Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc., Experience defining, refining and implementing sales processes, procedures and policies or equivalent.
• Preferred Qualifications: Experience using Salesforce (or other CRM tool) or BI tools, Experience presenting to senior leadership, Experience automating processes or accelerating work with GenAI solutions.

Benefits

Comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.