Sales Operations Analyst, AWS Enterprise Support Strategy & Operations (ESSO)

Key job responsibilities

• Develop a deep understanding of sales, delivery, and business metrics, reporting tools, and data structure and serve as a subject matter expert on the team
• Track and report all key performance indicators, goals, and trend analyses for weekly/monthly/quarterly business reviews
• Own regular analysis and inspection of key performance leading and lagging indicators, bringing insights to operations leaders and sales/delivery leaders to help see around corners and drive business growth/performance
• Conduct analysis and deep dives to support Business Development and Delivery team strategy, planning, and key decision making.
• Support regular inspection of sales pipeline, pipeline health, and forecasting reviews
• Own the day-to-day execution of selected key field operational activities, such as territory management, headcount allocation, goal setting.
• Leverage AWS GenAI capabilities to scale and augment insights enablement to improve visibility and productivity across multiple user personas through AI apps and agents
• Own or contribute to various analytical and building projects, such as building a global pipeline management mechanism, refining forecasting models and methodologies, refining reporting and management systems for a new more complex delivery model and stakeholder organization structure
• Collaborate with multiple internal customers, stakeholders, and partner groups across ESSO team, sales, Enterprise Support leadership, product, etc.

Basic Qualifications

• 3+ years of relevant professional experience in analytics and/or operations experience
• Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or a related field
• Experience working in a sales organization and with sales data, processes, policies, etc.
• Experience in business analysis and functional roles requiring quantitative, analytical and organizational skills
• Experience with Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau
• Experience using sales tools including Salesforce, and BI tools including QuickSight and PowerBI

Preferred Qualifications

• Experience in advanced SQL & ability to write complex queries from scratch from multiple tables
• Experience using AI business tools to build agents and apps
• Experience using big data analytics techniques