Sr. Business Development Representative, Strategic Accounts

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries—moving AI from possibility to production in real-world enterprise environments every day.

About the role

As a Senior Business Development Representative, you will play a key role in driving new business growth across strategic accounts in North America. You will focus on building pipeline, engaging senior stakeholders, and partnering closely with Strategic Account Executives to execute targeted account strategies.

Responsibilities

• Drive outbound prospecting across strategic accounts using calls, email, LinkedIn, and targeted campaigns
• Identify, research, and engage key decision-makers within Strategic and Enterprise organizations
• Partner closely with Strategic Account Executives to execute tailored account-based strategies and develop territories
• Qualify inbound and marketing-generated leads, converting them into high-quality sales opportunities
• Clearly articulate the value of Genesys Cloud and CX solutions aligned to customer challenges and business outcomes
• Consistently generate qualified pipeline aligned with regional revenue goals
• Maintain accurate activity tracking, pipeline management, and reporting in Salesforce
• Meet and exceed KPIs related to meetings booked, pipeline creation, pipeline acceleration and conversion rates

Requirements

• 3–5 years of experience in a BDR, SDR, or Inside Sales role within SaaS, CX, cloud, or technology environments
• Fluent in English
• Proven track record in outbound prospecting and pipeline generation
• Comfortable engaging mid-senior-C-level stakeholders in complex organizations
• Excellent communication, organizational, and time-management skills
• Experience with Salesforce, LinkedIn Sales Navigator, and modern sales engagement tools is a plus
• Incredible business acumen

Benefits

• Medical, Dental, and Vision Insurance
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments

Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work. Benefits include paid volunteer time, August Free Fridays, well-being resources, and regionally tailored programs for employees and their families.

Pay

This role has a market-competitive salary with an anticipated base compensation range of $54,700.00 - $96,300.00. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.