Sr. Business Analyst - UHC COVE

Primary Responsibilities

• Analyze operational data, including consumer feedback, provider feedback, digital interactions, and performance metrics to identify opportunities for process improvement, cost optimization, and experience enhancement
• Monitor and interpret dashboards, reports, and KPIs to surface trends and potential friction points across consumer journeys
• Collaborate with teams across Operations, Product, Claims, Sales, Enrollment, Implementation, and Provider Services to drive improvements and resolve issues impacting the consumer experience
• Lead intake and discovery for ad hoc analysis requests, define scope, and deliver insights that inform strategic decisions
• Independently lead complex analytical projects from start to finish, including gathering data from self-serve and third-party tools, and requesting custom data when needed
• Conduct advanced analyses using sophisticated techniques and translate findings into strategic recommendations that influence business decisions and drive growth
• Present findings to senior leadership through clear, compelling narratives and visualizations
• Present complex data and insights to cross-functional partners, using storytelling to communicate enterprise impact
• Track the impact of implemented recommendations and continuously refine approaches based on feedback and outcomes
• Identify opportunities to improve analytical processes, tools, and methodologies, and share best practices with Consumer Experience Analysts to foster development

Required Qualifications

• 3+ years of experience in consumer-focused operations, claims, call center, or business analysis
• Advanced proficiency in Excel, including pivot tables, formulas, and data manipulation
• Intermediate PowerPoint skills with experience communicating recommendations
• Demonstrated ability to handle complex projects and provide strategic insights with minimal guidance
• Candidate must live in Minnesota and be able to work in the Minnetonka, MN office

Preferred Qualifications

• Experience analyzing multi-channel customer feedback data (e.g., voice, digital, survey) within healthcare, insurance, or other regulated industries
• Experience navigating medium to large raw data sets and understanding complex data visualizations
• Familiarity with data visualization tools (e.g., Power BI, Tableau or equivalent)
• Deep expertise in specific areas or specializations within relevant product lines (LOBs) and/or member experience analysis practices
• Advanced Excel skills, including cleansing and structuring large datasets
• Proven ability to find creative solutions and deliver tailored recommendations that align with broader business goals
• Able to manage multiple priorities and respond to real-time business needs
• Exceptional analytical and problem-solving skills with experience working with large, complex datasets
• Solid written and verbal communication skills with the ability to tailor messaging to various audiences
• Detail-oriented mindset with a commitment to accuracy and quality

Pay and Benefits

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).

The salary for this role will range from $72,800 to $130,000 annually based on full-time employment.

We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Benefits

• Life
• Emotional
• Physical
• Financial

Resources and support to focus on what matters most to you, in every facet of your life.

Education, tools and resources to help you reduce and manage stress, build resilience and more.

Health plans and other coverage to support wellness for you and your loved ones.

Benefits for today and to help you plan for the future, including your retirement.