Sr. Business Analyst, Product Development

About the Role

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own.

We're looking for a Senior Business Analyst to join our Annuity Rate Setting team within our Consumer Markets Division’s Product Development department. This role is on-site 4 days per week and work from home 1 day per week in Newport Beach, CA, Omaha, NE, or Charlotte, NC. We're a small team that supports product competitiveness, rate recommendations, performance monitoring, and the business processes that help those activities run smoothly. We work with actuarial, finance, sales, investment, operations, and technology partners to help the business make informed decisions and execute effectively. This role is a mix of process ownership, business analysis, coordination, and problem solving.

Responsibilities

Process Ownership

• Own and continuously improve several of the team's core processes, including rate setting, renewal rate submissions, and return reporting.
• Coordinate timelines, stakeholders, and deliverables to help ensure work is completed accurately and on time.
• Facilitate discussions, drive follow-through on decisions and action items, and help maintain accountability across teams.
• Identify opportunities to simplify, strengthen, and scale how we work.

Team Operations

• Help establish and maintain team processes that support priorities, commitments, and deadlines.
• Coordinate work across product, actuarial, technology, operations, and business stakeholders.
• Support process improvements and key business initiatives.
• Develop reporting and metrics that provide visibility into important work.
• Build strong working relationships across stakeholder groups and help drive alignment on priorities, decisions, and commitments.

Documentation & Knowledge Management

• Maintain documentation, operating procedures, and knowledge-sharing resources.
• Help organize team information and ensure key processes are well documented.
• Support onboarding and knowledge transfer activities.
• Promote consistency and good documentation practices across the team.

Business Tools & Technical Support

• Help maintain and improve key business tools and reporting processes.
• Partner with technical teammates on analytics, reporting, automation, and process improvements.
• Support testing, documentation, and implementation of enhancements.
• Develop sufficient expertise to provide backup support for critical team capabilities and business tools.

Requirements

• Bachelor's degree in Business, Finance, Economics, Mathematics, Statistics, Actuarial Science, Engineering, Computer Science, Analytics, or a related quantitative field.
• 2-5 years of experience in business analysis, consulting, analytics, financial services, operations, or a related area.
• Strong analytical and problem-solving skills.
• Strong Excel skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and work across different stakeholder groups.
• Ability to learn new concepts, tools, and processes quickly.
• Comfort working in a quantitative business environment.

Pay

Base salary ranges (location specific):

• Newport Beach, CA: $103,140 - $126,060
• Omaha, NE: $89,010 - $108,790
• Charlotte, NC: $93,690 - $114,510

The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications, and geographic location. Most employees are also eligible for additional incentive pay.

Benefits

Your benefits start on day one and are designed to support your physical, financial, emotional, and social wellbeing.

• Medical, dental, and vision coverage.
• Wellbeing Reimbursement Account that can be used for yourself or eligible dependents.
• Generous paid time off options including Paid Time Off, Holiday Schedules, and Financial Planning Time Off.
• Paid Parental Leave and Adoption Assistance Program.
• Competitive 401k savings plan with company match and an additional contribution regardless of participation.