Business Analyst, Product Development

Regent Education is the leading Software-as-a-Service provider of independent, highly automated financial aid management software solutions supporting diverse enrollment models for higher education institutions in the U.S. Backed by leading ed-tech venture investors, Regent’s web-based, easy-to-use solutions interoperate with established student information systems to provide institutions with improved efficiencies, fewer errors, new program growth opportunities, and enhanced financial aid services for students. With over 30 years of experience, Regent is a progressive company continually evolving to meet market needs. Our solutions are designed by and for financial aid and enrollment management communities, deployed at 20% of the top 50 online institutions, and power over $2.5BB in highly automated financial aid disbursements annually. Regent Education is Salesforce’s only ISV partner in U.S. Higher Education.

About the role

The Business Analyst may play a role in client-facing aspects of the system’s implementation lifecycle and a key role in the software development lifecycle. As a member of the Product Development team, this individual will work closely with other Business Analysts, Product Managers, subject matter experts, and Developers to ensure Regent meets product utilization expectations. This position is remote (work from home), with a travel requirement of up to 10%.

Responsibilities

• Elicit and document requirements using business analysis, requirement gathering sessions, business process descriptions, use cases scenarios, and workflow analysis
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
• Proactively communicate and collaborate with external and internal clients to analyze information needs and functional requirements
• Serve as Regent’s conduit between the financial aid community, client community (internal and external clients), and the software development team through which requirements flow
• Develop requirements specifications according to standard templates, using natural language
• Collaborate with clients, developers, or other subject matter experts to establish the product vision and analyze tradeoffs between usability and performance needs
• Successfully engage in multiple initiatives simultaneously
• Contribute to Regent’s Business Analysis discipline by training and coaching on business analysis best practices and capabilities, enhancing team knowledge and documentation in both Product Development and Services (implementation) teams

Requirements

• Strong analytical skills, including a thorough understanding of how to interpret client business needs and translate them into application and operational requirements in the financial aid industry
• Work experience as part of a financial aid office in higher education
• Experience with system configuration and data conversion with primary external applications and solutions
• Experience working with clients in a collaborative development environment
• Background working with complex business systems and integration projects
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of executives, managers, developers, and other subject matter experts
• Strong work ethic and a definite team player attitude, with a deep commitment to client satisfaction
• Ability to prioritize work across multiple projects and be comfortable working in a fast-paced work environment
• Comfort in facilitating and training groups of users on system functionality
• Results-oriented and possessing a record of success in meeting deadlines

Our Culture

At Regent Education, we partner with higher education to unlock financial resources for aspiring students. We focus on alignment with our university-partners’ values and goals, and we celebrate the outcomes that our platform enables for their students. We are a venture-backed SaaS company that has championed a remote-friendly and efficient distributed team culture.