Sr. Billing Administrator

About the role

Join Goodwin’s Global Operations Team, and make a real impact on a global scale. At Goodwin, we work with some of the world’s most successful and innovative investors, entrepreneurs and disruptors in the life sciences, private equity, real estate, technology and financial industries, and where they converge. As part of the Global Operations Team – all business professionals at the firm – you’ll collaborate with colleagues from varied backgrounds and experiences, fostering an environment where cross-functional learning, networking, and collaboration are at the core of what we do.

Here, we’re not just supporting a law firm; we’re partnering with attorneys and clients to deliver cutting-edge solutions in high-stakes litigation and dispute resolution, world-class regulatory compliance and advisory services, and complex transactions. Our commitment to integrity, ingenuity, agility, and ambition drives us, and we’re proud to have been recognised as the “Best Business Team” by The American Lawyer.

This is your opportunity to grow professionally in a dynamic, global environment, surrounded by forward-thinking peers. As a Senior Billing Administrator, you will be responsible for coordinating billing requirements across various partners, secretaries, and their clients.

Responsibilities

This role involves managing billing processes, services, and procedures to ensure accurate and timely entry into the firm’s billing system, while consistently delivering a high level of customer service.

• Invoice Preparation: Order, prepare, and distribute pre-bills for assigned billing partners/accounts.
• Transmit electronic billing (“eBilling”); assess and improve eBilling processes and procedures as needed.
• Record and maintain accurate phase, task, and billing codes.
• Prepare, produce, and finalize invoices for assigned accounts.
• Assist with complex or on-demand billing (manual and electronic).
• Communicate directly with billing partners to resolve billing-related issues.
• Maintain and follow up on unallocated funds.
• Reprint and distribute posted invoices as needed.
• Generate ad hoc reports upon request.
• Support billing overflow from other offices as necessary.
• Update billing addresses and payer information as required.

Client/Attorney Requirements

• Coordinate special client billing requests with the Billing Manager.
• Collaborate with the Rate Operations and Billing Compliance teams to implement special rate arrangements.
• Respond promptly to Client Accounting emails and help line inquiries.
• Assist in preparing client and attorney analyses as needed.
• Address revised invoice balances as client issues arise.
• Prepare client audit reports.
• Maintain client/matter information in coordination with the Billing Compliance team.
• Work with collection coordinators on accounts receivable issues.
• Coordinate with the Conflicts Department for new matter openings and record maintenance.

Qualifications

• 3–5 years of experience in a professional services environment; law firm billing experience preferred.
• Familiarity with financial/billing software and Finance/Accounting operations; experience with Aderant Expert preferred.
• Experience with electronic billing platforms; BillBlast experience is a plus.
• Strong understanding and application of billing department policies and procedures.
• Professional and tactful communication across all levels of the firm.
• High level of customer service in a fast-paced environment.
• Ability to manage a high volume of tasks with attention to detail and effective prioritization.
• Proficiency in Microsoft Office; strong Excel skills preferred.

Benefits

At Goodwin, you will discover your next career opportunity with a rewarding compensation package and comprehensive benefits, including:

• Health, dental, and vision insurance
• Life and disability insurance
• Retirement & Savings Plan
• Emergency back-up child and adult care
• Paid vacation, sick time off, and holidays
• Professional development and career advancement opportunities
• Employee recognition and reward programs
• Employee wellness and assistance programs
• Employee discounts and perks

Pay

The Target Salary Range For This Position Varies By Location And Is Commensurate With Relevant Experience: $85,000.00 - $105,000.00

This position is eligible for overtime: Yes