Sr. B2B Collection Representative

About the role

A successful Sr. Accounts Receivables Collection Representative plays a crucial role in delivering outstanding service and meeting client expectations. This position involves actively communicating with clients to collect outstanding debts while ensuring compliance with all regulations.

Responsibilities

• Collect outstanding accounts via telephone in a call center environment.
• Utilize both manual and automatic telephone dialing systems to contact merchants.
• Establish rapport with merchants to overcome objections and negotiate debt payments.
• Document all discussions and actions in a tracking system or database.
• Confirm payment arrangements and finalize calls.
• Work on special projects as assigned.

Requirements

• 1-3 years of customer service experience.
• 1-2 years of collection experience.
• 1-2 years of call center experience.
• High School Diploma, GED, and/or equivalent military experience.
• Proficiency with computer systems and accessing information to provide data to clients.

What would be great to have

• Previous work experience in payment processor collections, bank collections, credit card collections, B2B or any related field.

Benefits

• Fuel Your Life program to support physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers' extra effort with points used for rewards.
• Eight Employee Resource Groups to foster a collaborative culture.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Retailer planning and discounted shares with the Employee Stock Purchase Plan.