Sales Representative

About the role

Xylem is hiring a Sales Representative-Northeast Territory. This role is responsible for driving profitable growth through service account management and water treatment solution sales across the Northeast Heavy Industry market.

Responsibilities

• Develop and maintain strong relationships with prospective and existing customers throughout the Northeast Heavy Industry territory.
• Identify, develop, and close new business opportunities within key industrial segments including power plants, HPI/CPI, pulp and paper, mining, food manufacturing, and primary metals.
• Manage the full sales process, including prospecting, qualification, solution presentation, proposal development, negotiation, and closing.
• Meet or exceed assigned sales targets and other key performance objectives.
• Drive both short-term revenue opportunities and long-term strategic account growth by understanding customer operations, treatment needs, and business priorities.
• Provide service account management support to existing customers, ensuring a high level of responsiveness, customer satisfaction, and retention.
• Build and maintain strong relationships with plant leadership, procurement, operations, maintenance, engineering, and other key decision-makers.
• Conduct regular customer visits, business reviews, and follow-ups to strengthen partnerships and uncover incremental opportunities.
• Address customer concerns in a timely and professional manner while coordinating internal resources as needed to support issue resolution.
• Maintain awareness of market activity, customer trends, and competitive developments across the Northeast Heavy Industry landscape.
• Monitor market intelligence to identify new leads, emerging needs, and potential risks to the business.
• Translate technical capabilities into compelling business outcomes such as operational reliability, compliance, efficiency, and cost control.
• Develop and execute a strategic territory plan that aligns customer priorities, prospecting focus, and revenue goals.
• Track sales activity, pipeline health, and account progress through CRM and other business management tools.
• Prepare accurate forecasts, sales reports, and updates for leadership.
• Collaborate with other sales and service team members to optimize territory coverage and share market intelligence.

Qualifications

• Bachelor’s degree required, or equivalent combination of education and relevant water treatment industry experience.
• Minimum of 5 years of successful performance in a role combining existing customer base management and technical sales, preferably within water treatment or a related industrial market.
• Experience supporting or selling into heavy industry segments such as power, HPI/CPI, pulp and paper, mining, food manufacturing, or primary metals is strongly preferred.
• Strong proficiency with CRM systems and business management software.
• Exceptional analytical, problem-solving, communication, and negotiation skills.
• Demonstrated ability to work independently, manage a large geographic territory, and balance account management with new business development.
• Must reside in or near the assigned Northeast Territory and be willing to travel approximately 50%.