Sr. Asst. Customer Service

Responsibilities

• Serve as a critical communication link between customers and Smurfit Westrock
• Serve as an intermediary between various departments to execute customer commitments
• Foster Customer Relationships
• Perform data entry functions for order entry and other tasks
• Complete reports as needed
• Actively participate in appropriate project teams for operational and system improvement
• Other duties as assigned

Requirements

• Engaged self-starter with a proactive, customer advocate focus
• Requires a high level of attention to detail
• Strong math skills and Excel required
• Excellent written and verbal communication skills
• Teamwork and collaboration skills
• Ability to effectively multi-task, be self-managed, and manage time effectively
• Continuous improvement mindset

Qualifications

• Relevant work history will be strongly considered in absence of degree
• Knowledge of industry and manufacturing is a plus
• Knowledge of Six Sigma or lean manufacturing process as it relates to customer service is a plus