Sr. Asst, Customer Service

Description

The Senior Assistant Customer Service represents WestRock to the customer and serves as a critical liaison between customers, sales, and operations teams. As the first point of contact, this role sets the tone for the overall customer experience and builds strong, ongoing relationships with multiple customers and sales teams across one or more plants.

Requirements

• A high school diploma or GED, with an associate’s or bachelor’s degree preferred
• Customer service or related experience in a manufacturing or similar environment, with 1-3 years of manufacturing industry experience preferred
• Basic knowledge of operational procedures and tools
• Strong attention to detail with a focus on accuracy and process adherence
• Customer-focused mindset with the ability to build and maintain strong relationships
• Effective communication skills, including active listening and problem resolution
• Prominent collaboration skills and ability to work across teams
• Strong problem-solving abilities with a logical, structured approach
• Demonstrated curiosity, learning agility, and results orientation
• Excellent organizational and time management skills with the ability to prioritize and multitask
• Proficiency in Microsoft Office (Outlook, Teams, Excel, Word, PowerPoint)
• Experience with systems such as AS/400, Kiwiplan, Amtech, JD Edwards, Salesforce, EDI, or similar platforms preferred

Qualifications

• High School Diploma or G.E.D.
• Associate’s or Bachelor’s degree preferred
• Customer service or related experience in a manufacturing or similar environment
• 1–3 years of manufacturing industry experience preferred

Benefits

• Short-term bonus incentive
• Health, dental, and vision insurance
• Flexible spending accounts or health savings accounts
• Retail savings plans
• Life and disability insurance programs
• Paid sick leave as required by applicable state/local law
• 15 days of paid vacation
• 11 days of paid holidays

Pay

The salary range for this position is $34,500.00 - $57,500.00, depending on your role, level, and location. The range listed is also the expected pay for roles in Illinois and Colorado.