Sr. Asst, Customer Service

Description

The Opportunity

• Represent WestRock to the customer and act as a critical liaison between customers, sales, and operations teams.
• Manage routine customer orders, inquiries, and issues related to order fulfillment.
• Maintain ongoing relationships with multiple customers and internal stakeholders by utilizing knowledge of products, logistics, production planning, and inventory management.
• In a typical day, manage order activity, track inventory and shipments, respond to customer inquiries, and proactively address potential service or delivery challenges to ensure a positive customer experience.

Requirements

Required Qualifications

• A High School diploma or G.E.D.
• 3+ years of customer service experience in a manufacturing or similar environment.

• Preferred Qualifications:
• 3–5 years of experience within a manufacturing environment.
• Experience with order entry or ERP systems (e.g., AS/400).

• Technical Skills:
• Proficiency in Microsoft Office (Excel, Outlook, PowerPoint).

Skills, Knowledge, And Abilities

• Customer-Oriented: Demonstrates a strong commitment to meeting customer needs and resolving issues in a timely manner.
• Communication: Clearly conveys information verbally and in writing while actively listening to ensure understanding.
• Collaboration: Works effectively across teams to achieve objectives and maintain strong working relationships.
• Problem-Solving: Identifies issues, evaluates solutions, and implements effective resolutions using a logical approach.
• Growth and Results Oriented: Demonstrates curiosity, initiative, and a drive for continuous improvement.
• Organizational Skills: Effectively prioritizes and manages tasks to achieve desired outcomes.