Sr. Asst, Customer Service

Description

The Senior Assistant Customer Service representative at Smurfit Westrock plays a crucial role in facilitating quotes, managing customer accounts, and coordinating project requirements. This position requires a comprehensive understanding of products, production planning, logistics, and inventory management to support customer needs and drive operational success.

Requirements

• High School Diploma or G.E.D. required; Associate’s or Bachelor’s degree preferred
• Customer service or related experience in a manufacturing or similar environment required
• 1-3 years of manufacturing industry experience preferred
• Basic knowledge of operational procedures and tools
• Strong attention to detail with a focus on accuracy and process adherence
• Customer-focused mindset with the ability to build and maintain strong relationships
• Effective communication skills, including active listening and problem resolution
• Prominent collaboration skills and ability to work across teams
• Proven problem-solving abilities with a logical, structured approach
• Demonstrated curiosity, learning agility, and results orientation
• Excellent organizational and time management skills with the ability to prioritize and multitask
• Proficiency in Microsoft Office (Outlook, Teams, Excel, Word, PowerPoint)
• Experience with systems such as AS/400, Kiwiplan, Amtech, JD Edwards, Salesforce, EDI, or similar platforms preferred
• Ability to frequently perform computer-based tasks, analyze data, and communicate effectively
• Occasional lifting, pushing, or pulling up to 10 lbs. and performing standard physical tasks associated with an office/manufacturing support role