Sr. Associate Sales Operations/ CPFR, Vision Care - OTC

About the role

As a Senior Associate, Sales Operations supporting CPFR, Vision Care/OTC, you will execute CPFR processes across key customer channels including eCommerce, Mass Retail, Drug, and Wholesale in Fort Worth, TX. This role serves as a critical link between Sales, Supply Chain, Customer Service, Distribution, and Commercial teams to ensure forecast accuracy, product availability, and operational excellence. The position drives issue resolution, performance reporting, product deployment, and customer-facing operational support to optimize service levels and strengthen customer partnerships.

Responsibilities

• CPFR Execution & Customer Collaboration
  • Execute Collaborative Planning, Forecasting, and Replenishment (CPFR) activities for assigned customers across eCommerce, Mass, Drug, and Wholesale channels.
  • Monitor customer demand trends, inventory positions, and replenishment activities to support service and sales objectives.
  • Partner with internal and external stakeholders to identify risks, opportunities, and corrective actions related to demand and supply planning.
• Order & Data Management
  • Coordinate cross-functional efforts to ensure accurate product, pricing, and customer master data.
  • Support resolution of customer operational issues to minimize service disruptions and revenue impacts.
• Customer Service Performance & Reporting
  • Own reporting and analysis for OTIF (On-Time In-Full) performance, shortages, service failures, chargebacks, and customer fines.
  • Identify trends, root causes, and opportunities to improve supply chain performance and customer service metrics.
  • Prepare and present performance updates and recommendations to internal stakeholders.
• Transportation & Supply Chain Analytics
  • Monitor transportation and logistics performance trends affecting customer service and inventory flow.
  • Analyze shipment patterns, freight performance, and fulfillment metrics to proactively identify operational risks.
  • Partner with Supply Chain and Logistics teams to support continuous improvement initiatives.
• Product Innovation & Commercial Support
  • Lead operational deployment activities for new product launches, item transitions, and product specification changes.
  • Manage sales sample coordination and inventory requirements related to new product introductions.
  • Ensure accurate execution of item setup, packaging updates, and customer onboarding requirements.
• Sales Operations Support
  • Provide analytical and operational support to Sales Operations Senior Managers and commercial leadership.
  • Develop reporting, customer scorecards, business reviews, and operational insights to support strategic decision-making.
  • Participate in cross-functional projects aimed at improving processes, systems, and customer service performance.

Requirements

• Bachelor’s Degree or equivalent years of directly related experience (or high school +10 years; Associate’s +6 years; Master’s +0 years).
• The ability to fluently read, write, understand, and communicate in English.
• 2 years of relevant experience.

Preferred Qualifications

• Experience in Sales Operations, Supply Chain, Customer Operations, Demand Planning, CPFR, or related functions.
• Experience supporting retail, wholesale, distribution, or eCommerce customers preferred.
• Exposure to forecasting, replenishment, inventory management, and customer service metrics.
• Strong understanding of CPFR, demand planning, and order management processes.
• Knowledge of EDI transactions, customer item setup, and pricing management.
• Advanced analytical and problem-solving skills with strong attention to detail.
• Proficiency in Microsoft Excel, Power BI, SAP, and reporting tools.
• Strong organizational skills with the ability to manage multiple priorities.
• Effective communication and cross-functional collaboration skills.
• Ability to identify trends, recommend actions, and drive issue resolution in a fast-paced environment.

Benefits

• Robust benefits package including health, life, retirement, and PTO.