Sr. Associate, Business Development - Hotel Connectivity Account Manager

Key Responsibilities

• Support the end-to-end onboarding, certification, and rollout of new connectivity partners and features.
• Monitor supplier technical performance proactively, including availability, latency, uptime, and booking/cancellation success.
• Troubleshoot, resolve, and report integration issues, acting as the primary escalation point for partner integration issues.
• Build and maintain dashboards and alerts to detect issues early and reduce time to resolution.
• Own a portfolio of hotel connectivity partners, serving as their primary point of contact for both technical health and commercial strategy.
• Analyze opportunities within your portfolio, driving content quality improvements.
• Own and maintain a connectivity feature roadmap, translating partner pain points into clear product requirements.

Qualifications

• Strong technical knowledge of hotel supply partners’ APIs and connectivity protocols.
• Extensive experience working cross-functionally with technical and commercial teams to build programs that meet and exceed expectations.
• Technical fluency to work effectively with engineers to assess, integrate, and manage third-party APIs, especially CRS’s and other direct connections.
• Proven success building dashboards, analyzing data, drawing accurate conclusions, and adjusting strategy or priorities accordingly.
• Strong relationship management skills to build and nurture transparent, mutually beneficial collaboration with internal and external stakeholders.
• Aptitude to challenge the status quo and devise creative solutions that can encompass both legacy standards and emerging technologies.
• Exceptional ability to grasp, manage, and articulate complex systems.
• Excellent written and verbal communication skills in English.
• A creative and detail-oriented approach to problem-solving.
• Strong time management and prioritization abilities.
• Excellent judgment and the confidence to make important trade-offs under pressure.
• An analytical mindset with the ability to build and interpret dashboards; proficiency in SQL and visualization tools is required.
• Ability to navigate technical conversations confidently and translate complex considerations between technical and business teams.
• Strong commercial instincts with experience identifying growth opportunities and influencing product roadmaps.