Sr Assistant Director of Transfer Admission & Enrollment Service

About the role

The Senior Assistant Director of Transfer Admission & Enrollment Services at Merrimack College will play a key role in supporting the college's goal of increasing enrollment and retention. Reporting to the Director of Transfer Admission & Enrollment Services, this position involves serving as a liaison between prospective students and their families, managing admissions processes, and contributing to the development of recruitment strategies.

Responsibilities

• Serve on the Undergraduate Admission team responsible for application generation, decisions and yield for transfer students, off-cycle first-time freshmen, and non-traditional students;
• Act as territory manager for Transfer and January/Spring and late Spring/Summer first-year applicants;
• Provide exceptional customer service by establishing channels of communication with prospective students to introduce them to and inform them of Merrimack College;
• Facilitate their relationship with the institution throughout the admission process starting at the inquiry stage through their enrollment at the college;
• Develop and execute recruitment plan and budget for all transfer student recruitment events with a focus on primary, secondary and tertiary market community colleges and previous first-time freshmen applicants;
• Represent Merrimack College to prospective students and their families by attending off campus recruitment events, which include college fairs/tabling events and individual visits at community colleges, in addition to conducting on-campus transfer events for students, families, and transfer advisors;
• Counsel and advise prospective students, their families, transfer advisors and other community members about the transfer admission process, transfer credit options, course selection at non-Merrimack institutions and effectively communicate Merrimack’s value proposition;
• Work with advising center staff and faculty to coordinate new student advising meetings and course registration;
• Aid in the maintenance and quality control of student records, transfer policies and transfer credit records, manage day-to-day credit coordination in transfer equivalency systems, and transfer credit review process for transfer and first-year student in collaboration with the office of the registrar and faculty;
• Develop and maintain a network of transfer advisor contacts. Keep these contacts apprised of current news about the Merrimack community and develop pathways to Merrimack for their students;
• Participate and represent Merrimack College through meetings, presenting group information sessions and active participation in signature programming such as Open Houses, Admitted Student Days, Shadow Days, and Orientation;
• Maintain knowledge of multiple departments which include but are not limited to: Admission, Financial Aid, Student Accounts and Advising.

Qualifications

• Bachelor’s degree required, master’s degree preferred;
• Valid U.S. driving license required;
• 3-5 years of professional experience, preferably in recruitment, sales, or admission;
• Experience working with transfer students and their families;
• Professional and positive customer series, phone etiquette, and written communication;
• Demonstrate excellent communication ability and problem-solving skills to explain, facilitate and improve upon Merrimack’s student services;
• Self-starter with a positive attitude, proactive mindset, and strong work ethic;
• Ability to use critical thinking skills and demonstrate professional judgement;
• Skilled at learning, organizing, researching and recalling a wide range of information while staying up to date with the enrollment and retention priorities;
• Strong time management skills, the ability to multitask and prioritize work and adhere to a strong sense of professionalism;
• A strong knowledge of office management responsibilities, systems and procedures;
• Willing to work in a metrics driven position;
• Experience with MS Office, Google Suite, Slate CRM, Jenzabar, TES, and other Merrimack and enrollment systems;
• Willingness to work nights and weekends as needed at various times throughout the year.

Skills

• Excellent communication ability and problem-solving skills;
• Self-starter with a positive attitude, proactive mindset, and strong work ethic;
• Ability to use critical thinking skills and demonstrate professional judgement;
• Skilled at learning, organizing, researching and recalling a wide range of information while staying up to date with the enrollment and retention priorities;
• Strong time management skills, the ability to multitask and prioritize work and adhere to a strong sense of professionalism;
• A strong knowledge of office management responsibilities, systems and procedures;
• Willing to work in a metrics driven position;
• Experience with MS Office, Google Suite, Slate CRM, Jenzabar, TES, and other Merrimack and enrollment systems;
• Willingness to work nights and weekends as needed at various times throughout the year.

Application Materials

Should Include:

• Resume or CV;
• Cover letter stating motivation and interest in the position, citing experience relevant to the qualifications and including experience with, and commitment to, our Catholic Augustinian mission and our values.

Work Location

This is an on-campus position as employees are essential in order to provide a fully on-campus, residential college experience for our students and the community. This position is subject to the successful completion of a criminal background check.

Statement on Our Mission

Merrimack College is a Catholic Augustinian institution of higher education committed to building an accepting and respectful community. Our mission is to enlighten minds, engage hearts and empower lives and is inspired by our Catholic faith and the Augustinian tradition of seeking truth through inquiry and dialogue. Merrimack College seeks candidates who understand, respect, and can contribute to Merrimack’s Catholic and Augustinian mission. All candidates should describe in their application how they will foster a culture that supports our mission.

About Merrimack College

The only Catholic, Augustinian institution of higher education in New England, Merrimack College is a private, independent, coeducational institution with more than 4,100 undergraduate, 2,500 graduate students and 50 doctoral students from 48 states and 63 countries. The College features more than 160 career-focused undergraduate, professional and graduate programs, all taught by exceptional faculty who are passionate about their subject and student success. The College has six schools: arts and sciences, engineering and computational sciences, nursing and health sciences, education and social policy, the Girard school of business and the graduate school of counseling and social work. The College’s suburban 220-acre campus is just north of Boston in North Andover, Massachusetts. Merrimack is a Master’s Colleges and Universities/Larger Programs (M1) institution in the Carnegie Classification of Institutions of Higher Education. Merrimack is a NCAA Division I athletic institution. Merrimack College is an Equal Opportunity Employer.