Sr. Application Support Engineer

Responsibilities

• Collaborate with the Application Support team to fulfill customer needs
• Triage and resolve customer issues, escalating appropriately
• Communicate effectively with customers, both verbally and in writing
• Suggest enhancements to management for recurring issue resolution
• Manage all assigned tickets through to resolution
• Serve as a Subject Matter Expert (SME) in at least three areas

Qualifications

• 5+ years of experience in a support team, focusing on complex problem resolution
• Proficient in writing and interpreting advanced SQL queries
• Familiarity with JIRA or similar ticketing systems
• Familiarity with Google Docs
• Outstanding communication and customer-facing skills
• Strong problem-solving capabilities
• Detail-oriented with technical application support expertise

Benefits

• Remote-first work environment
• Unlimited paid time off
• 401(k) with employer match
• Recognition for company culture and growth
• Diverse and inclusive workplace
• Fun and engaging company culture