Sr Application Support Engineer

About the role

Senior Application Support Engineer (US-O) Would you like to join the Logistics Company for the World? DHL Supply Chain is just that. Become an essential part of everyday life, by contributing to an organization that is Connecting People and Improving Lives. If you have a passion for people, a desire to problem-solve, and eagerness to pursue continuous improvement opportunities… we look forward to exploring career possibilities with you!

Responsibilities

• Provides documentation and training for existing applications when required.
• Participates and has the ability to provide leadership for disaster recovery exercises.
• Performs application development tasks when needed for root cause resolution while keeping within established development standards.
• Collaborates with senior support analysts and developers, and mentors junior staff as needed.
• Attends status meetings and/or regularly communicates progress against support activities.
• Resolves production support issues in a timely manner, including during non-business work hours.
• Participates in 24/7 on call support responsibilities including maintenance windows and disaster recovery drills.
• Analyzes and provides technical support for moderate to complex application support issues.
• Works with software vendors and developers to resolve highly complex application issues.
• Performs troubleshooting, debugging and testing of application software.
• Configures and installs software and code in accordance to change management policies and procedures.
• Upgrades and migrates existing applications to new versions and new infrastructure.
• Installs software patches and ensures best practices are used for software patching.
• Analyzes support issues to identify repeat issues and proactive measures to prevent reoccurrences.
• Develops and installs appropriate proactive solutions for the prevention of reoccurring issues.
• Proactively suggests ways of