Sr. Applications Support Engineer

About the role

You own the daily health of the SaaS stack that runs CTTI. You keep 300+ people productive, their identities secure, and their Macs compliant. When something breaks, you fix it. When something slows the business down, you automate it. When leadership needs numbers, you deliver them. This is hands-on engineering work with real authority. You report directly to the Chief Information Officer.

Responsibilities

• Applications administration (tier 2 /3)
• Google Workspace Enterprise — user administration, security controls, groups, Drive governance
• Zoom Enterprise — licensing, account administration, security and recording policies
• Zendesk — agent and workflow administration, SLA and macro design, reporting
• Okta — SSO policies, app assignments, lifecycle automation, MFA
• JAMF + Apple Business Manager — MDM, compliance, remote commands, OS rollouts
• PandaDoc — template and workflow administration, integrations, approvals
• Ongoing administration across NetSuite, HubSpot, JotForm, and Aloware Automation and optimization
• Redesign workflows that slow the business down — not just close tickets
• Build automations with Zapier, Make, Google Apps Script, or native APIs
• Standardize onboarding and offboarding so nothing slips through
• Reporting and visibility
• Build dashboards and SaaS usage audits leadership can act on
• Turn ticket metrics, platform analytics, and SaaS spend data into real decisions
• Enablement
• Write clear documentation and short video walkthroughs
• Run onboarding sessions and quick training for new hires and departments
• Vendor and strategy
• Hold vendors accountable — escalations, roadmap asks, renewals
• Support the CIO on quarterly reviews, compliance work, and contract evaluations

Requirements

• Core platforms — deep, hands-on experience
• Google Workspace Enterprise administration
• Zoom Enterprise administration
• Zendesk administration
• Working experience with Okta — SSO, policies, provisioning
• JAMF and Apple Business Manager
• PandaDoc administration
• Plus 5+ years administering business SaaS at scale
• Identity and access fluency — SSO, SAML / OIDC, MFA, provisioning and deprovisioning
• Clear written and verbal communication
• Ability to work on-site in Aventura, Monday through Friday

Qualifications

• Bilingual English / Spanish
• Scripting in Python, Bash, or PowerShell
• Zapier, Make, or Google Apps Script running in production
• Familiarity with PCI, HIPAA, or Zero Trust principles
• NetSuite, HubSpot, Aloware, or JotForm administration experience

Skills

• Scripting in Python, Bash, or PowerShell
• Zapier, Make, or Google Apps Script running in production
• Familiarity with PCI, HIPAA, or Zero Trust principles
• NetSuite, HubSpot, Aloware, or JotForm administration experience

Benefits

• Annual performance bonus eligibility
• Medical, dental, and vision coverage
• 401(k) retirement plan
• Paid time off and paid holidays
• On-site parking at 10X HQ
• Access to Cardone University and internal training resources

Pay

Compensation details are confidential and will be shared during the interview process.

Schedule

This role is on-site at 10X HQ in Aventura, Monday through Friday. We work in person because that is how our team collaborates, moves quickly, and supports the people who depend on these systems. Not hybrid. Not remote.