Sr. Application Analyst

About the Role

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

The SAP Senior Application Analyst will work on business systems design and configuration, as well as upgrades and improvements for assigned technology platforms. As a primary support contact for SAP application end-users, the Senior SAP Application Analyst will identify issues that arise in the application area as well as issues that impact other application teams, and work to resolve them. The role involves performing impact analysis of desired changes, building and testing systems changes, and identifying areas of improvement associated with platform performance and opportunities to enable business processes and requirements. The Senior Application Analyst will act as a mentor to junior analysts on the team, support questions, and may delegate activities to other analysts.

Responsibilities

• Responsible for business systems design and configuration, and upgrades and improvements for low to medium complexity applications.
• Design and implement solutions to a wide range of difficult problems that are imaginative, thorough, and practical.
• Responsible for independent development and configuration of an assigned application.
• Identify issues that arise in the application area as well as issues that impact other application teams, and work to resolve them.
• Develop new processes and procedures to meet current challenges.
• Create and maintain system documentation.
• Lead the estimation of enhancement or support requests.
• Guide workflow design, configure and test system changes, and analyze technical issues.
• Liaise with business systems stakeholders and software vendor’s implementation staff to ensure alignment of business needs with the delivery of system changes.
• Develop an understanding of operational needs to set the direction for the organization's workflows; proactively identify opportunities to improve business workflow with technology improvements.
• Participate in developing documentation and participate in trainings and work with end users.
• Troubleshoot problems and questions, and provide regular updates on status to key business stakeholders.
• Serve as a subject matter expert of assigned applications.
• Provide end-user production support for issues entered into issue tracking systems.
• Review the status of projects and issues with project leadership.
• Assign or delegate configuration or other activities to other team members.
• Act as delegate for leadership regarding incident or problem resolution.
• Provide mentorship for other peers and take the lead to solve problems, even if outside of normal scope.
• Lead internal process design and documentation to drive continuous improvement for the IT department or team.
• Take ownership of work activities and ensure that they are done in a timely, accurate, and efficient manner.
• Recognize assignments or tasks that need to be completed, seek out additional assignments, and help others.
• Communicate information clearly and concisely with project leadership, subject matter experts, and key stakeholders.
• Persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures.
• Learn new software applications and apply flexibility with respect to changing end-user business needs.
• Apply strong analytical skills, business intuition, and organizational ability.
• Apply strong problem-solving skills and excellent interpersonal and communication skills.
• Operate in a cross-functional and complex matrix environment.
• Be adaptable, open to change, able to work in ambiguous situations, and respond to new information or unexpected circumstances.
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
• Support and comply with the company’s Quality Management System policies and procedures.
• Maintain regular and reliable attendance.
• Act with an inclusion mindset and model these behaviors for the organization.
• Work nights and/or weekends, as needed.
• Work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day.
• Travel between local Exact Sciences locations.
• Travel 5% of working time away from work location, may include overnight/weekend travel.

Requirements

• Bachelor’s Degree in a related field as outlined in the essential duties; or High School Diploma or General Education Degree (GED) and 4 years of relevant experience in lieu of Bachelor’s Degree.
• 5+ years of experience developing or configuring technology solutions, either in an application analyst or project delivery role.
• Demonstrated ability to understand and apply industry best practices.
• Strong computer skills to include internet navigation and email usage.
• Proficient in Microsoft Office programs.
• Demonstrated ability to perform the essential duties of the position with or without accommodation.
• Authorization to work in the United States without sponsorship.

Preferred Qualifications

• Experience configuring business systems software in a life science, healthcare, or related industry.
• Ability to architect and provide technical support of SAP systems and related environments such as Solution Manager and its functionality, SAP S/4, Transports management, System Copy and refresh, Interfaces.
• Understanding of SAP Security architecture and implementation methods.
• Working experience in S/4 HANA, SAP cloud Solutions, Fiori, and AWS.
• Experience working in a SoX compliant environment.
• Familiarity with continuous monitoring tools such as Solution Manager’s Configuration Validation & System Recommendation or SAP Cloud ALM products.
• 2+ years of IAS/CIS, Single sign-on with SAP and Microsoft Entra, and SAP SaaS solutions.
• Ability to provide technical support to resolve basis and security issues, optimizing services and ensuring availability, performance & application security of critical business systems.
• Ability to lead technical projects from ideation to completion.
• Experience working in Agile with understanding of ITIL V3.0 or above.

Pay

The base pay for this position is $78,000.00 – $156,000.00. In specific locations, the pay range may vary from the range posted.