Sr. Application Support Analyst

What You'll Do

• Understand and own the end-to-end integration of Tesla's Software Application systems
• Work directly with software developers and business users to understand issues and provide solutions in real-time
• Create workarounds for issues that require immediate solutions if a permanent one is not immediately available, and document troubleshooting guides
• Set up automation and monitoring processes to optimize utilization of Software Application systems
• Work as an incident commander of production critical calls that require coordination between cross-functional teams

What You'll Bring

• Degree in an Engineering field or equivalent experience with 4+ years of support engineering experience working in a globally distributed enterprise level systems
• 4+ years of working knowledge of SQL and relational database management system
• 2+ years of experience with Python, Go or other software development language
• 2+ years of experience with monitoring tools like Prometheus, Grafana, Splunk
• 2+ years of experience with Incident management and Defect management ticketing tools
• Must be able to understand integrated systems, API concepts and their dependencies
• Excellent interpersonal skills, energetic and a self-starter
• Strong organizational skills, demonstrated ability to manage multiple tasks simultaneously, and ability to meet deadlines and commitments
• Individual must be well versed in all Microsoft Applications (Excel, Word, PowerPoint)

Benefits

• Competitive pay
• Medical plans with $0 payroll deduction
• Fertility, adoption and surrogacy benefits
• Dental and vision plans with $0 paycheck contribution
• HSA Contribution when enrolled in the High-Deductible medical plan with HSA
• Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company Paid (Health Savings Accounts), Short-term and long-term disability insurance (90 day waiting period), Employee Assistance Program
• Sick and Vacation time, and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program

Expected Compensation

$116,000 - $174,000/annual salary + cash and stock awards + benefits