Sr Analyst - Services & Warranty

Essential Duties and Responsibilities

• Analyze/Validate all Services and Warranty job costs for accuracy before invoicing and project closure
• Establish/Maintain dashboards for Services and Warranty Depts. to report Financial and KPI metrics
• Create/maintain a system for standardizing quoting templates for all SEC Service jobs
• Facilitate all warranty related issues and direct traffic within SEC to address warranty claims
• Maintain all warranty documents/data within Quality Issue Reporting System
• Coordinate corrective action plans with customers, Field service area managers, and OEMs to address warranty related issues
• Maintain documentation/vehicle registrations/Element cards for services dept. in support and maintenance of vehicles. Keep track of and condition of Service dept. vehicles
• Follow up with accounting to verify credit memos are applied to the correct warranty jobs
• Receive warranty registration documentation from commissioning personnel, review for accuracy/completeness and submit to OEMs
• Update technical training progression plans for each service technician as milestones are reached
• Maintain a clean and safe work environment
• Assist Service Area Managers with administrative duties as needed

Requirements

• Bachelor's degree or equivalent work experience
• 5-8 years in the compression manufacturing/service industry
• Advanced computer skills in Microsoft office (Excel, Word, Outlook, SharePoint)
• Must be able to foster and maintain excellent relationships with customers. Complete understanding of company's warranty, product manufactured, and detailed knowledge of customer contract.
• Ability to determine appropriate course of action in more complex situations that may not be addressed by existing policies, procedures or protocols. Decisions include such matters as changes of policies and regulations, order in which work is done, and application of established procedures.
• Preferrred: 3-5 years' experience in warranty administration preferred
• 1-3 years in KPI/Metrics reporting preferred
• Experience in Power BI software is preferred
• Previous experience in SAP/Oracle Based Work order management system is preferred

Working Conditions

• Work within office, assembly and fabrication shop, and field environments
• Must be able to remain in a stationary position 50% of the time due to prolonged periods of sitting or standing
• Exposure to adverse weather, cramped conditions and some heavy lifting up to 50 pounds
• Visits to industrial/manufacturing settings, which may include exposure to various materials and chemicals, as well as extreme temperature conditions and loud machinery, and require appropriate personal protective equipment.