Sr. Analyst, Service

About the role

This role will lead operational priorities focused on execution quality, efficiency, safety, and measurable performance outcomes. You will collaborate with field leadership, support functions, and cross-functional stakeholders to improve accountability, service delivery, and operational consistency. The position offers the opportunity to influence operational scale, customer outcomes, and organizational performance within a regulated financial services environment.

Location: Remote - US based candidates only, no visa sponsorship available.

Responsibilities

• Conduct end-to-end process reviews to identify inefficiencies and improvement opportunities
• Perform root cause analyses to uncover operational issues and determine solutions
• Design future-state business processes that align with service and operational goals
• Develop process maps and workflows to guide transformation initiatives
• Collaborate with cross-functional teams to ensure successful transformation implementation
• Lead operational readiness activities for new systems and processes
• Monitor performance and risks associated with process and technology changes

Requirements

• High School Diploma or GED
• 7+ years in operations analysis, process improvement, or related fields
• Bachelor's degree in Business Administration, Operations Management, or related field preferred
• Experience in healthcare payer or managed care operations is a plus
• Familiarity with large-scale operational and technology transformation initiatives

Pay

$97,800 – $133,455 annually

Benefits

• Comprehensive health benefits (Medical/Dental/Vision)
• Retirement Plans
• Generous PTO
• Incentive Plans
• Wellness Programs
• Paid Volunteer Time Off
• Tuition Reimbursement