Sr Analyst, People Process Improvement

Responsibilities

• Work with different stakeholders to document current process and identify key pain points in the existing business processes, and system structure, this includes the facilitation of meetings, collecting information, tracking status, identifying gaps, and generating insights in support of long-term process improvement initiatives.
• Perform root cause analysis for identified issues, or support and consult with users to identify and resolve issues in process.
• Maintain process maps, and QRGs across the People Services departments.
• Work cross-functionally to Facilitate conversation around business process improvement identify, implement, and execute process improvement initiatives.
• Gain a solid understanding of operations, technology, communications, and processes and ensure they are in alignment with departmental goals.
• Oversee communication to inform team members of any changes to processes.
• Balance diverse requirements of various stakeholders and achieve agreement by addressing conflicting concerns and interests.
• Partner with other cross-functional teams on testing solutions to support process improvement initiatives.
• Analyze current business processes to identify key areas that would qualify as good candidate for AI initiatives.
• Monitor the success of system and process changes post-implementation.
• Collaborate with leadership to track and measure the impact of process improvements, using data-driven insights to evaluate the effectiveness and identify further enhancement opportunities.

Qualifications

• Bachelor’s Degree from an accredited college in related field. In lieu of degree, 5+ years of experience is required or the equivalent combination of education and experience.
• 4+ years' experience in demonstrating ability to analyze information, research problems, and determine and implement solutions.
• Experience in overseeing the end-to-end implementation of process improvement initiatives.