Sr Improvement Advisor

Mission and Overview

Penn Medicine is dedicated to its tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical, and business professionals across all disciplines.

Key Responsibilities

• Mentoring, teaching, and coaching teams, providing feedback, support, and direction as needed.
• Provide departments, service lines, and partners with the most current PI methods, assisting in seeking areas for improvement and the facilitation of projects.
• Able to competently evaluate the quality, patient safety, and overall performance of selected departments and service lines.
• Facilitates improvement activities to ensure safe, effective, and compliant patient services.
• Maintains and models organization’s Core Values.
• Planner and facilitator for team projects, keeping teams on track in PI cycle and project timelines.
• Collaborates with leadership and frontlines to effectively prioritize problem solving.
• Keeps focus on processes, not people; promptly investigates serious safety events and quality concerns; provides PI support for process redesign after a serious event; applies PI methods and tools appropriately; provides PI support for continuous survey readiness as needed.
• Coach, mentor, and teach teams at multiple levels within the entity.
• Sets a positive tone for the team and engages stakeholders.
• Builds and supports a team with a strong internal customer focus and persuasive skills.
• Data management: helps teams and leadership access useful data, understands trends, and disseminates information effectively.
• Improves the patient experience, motivates teams, and creates customer loyalty and satisfaction.

Qualifications

• Bachelor's Degree and 3+ years' experience in planning, implementation, and evaluation of a performance improvement plan, preferably in a health care field.
• Process Improvement Experience: Six Sigma Black Belt/Lean Certification/IHI Improvement Advisor training [e.g. Six Sigma PDSA (Plan Do Study Act) or PDCA (Plan Do Check Act)] or equivalent experience (e.g. leading or facilitating large scale projects across multiple areas and familiarity in process improvement methodology).

Benefits

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region.